Entry-Level Customer Service & IT Support Specialist

We're looking for a motivated, personable, and tech-savvy individual to join our team on the Upper Cape. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and gaining hands-on experience in both customer service and basic IT support.

What You'll Do:

• Answer and direct incoming calls with professionalism and a positive attitude
• Provide excellent customer service by assisting clients with general inquiries
• Troubleshoot basic IT issues (password resets, connectivity, system navigation, etc.)
• Support internal staff with day-to-day technical needs
• Maintain accurate records of calls, requests, and resolutions
• Collaborate with team members to ensure smooth daily operations

• Strong communication and interpersonal skills
• Comfortable answering phones and interacting with customers
• Basic understanding of computers, networks, and common software (Microsoft Office, email, etc.)
• Problem-solving mindset with a willingness to learn
• Reliable, organized, and detail-oriented
• Ability to multitask in a fast-paced environment

Preferred (but not required):

• Previous customer service experience
• Exposure to IT support or help desk environments
• Interest in growing a career in IT or operations

• Great entry point into both customer service and IT fields
• Hands-on training and mentorship
• Supportive, team-oriented environment
• Opportunity for growth and advancement
• Competitive hourly pay based on experience