Application Support Engineer II

troubleshooting across enterprise platforms. Engineers will take lead on

complex issues, identify root causes, and implement fixes to improve system

stability. Independently resolves moderately complex issues and contributes to

system-level stability and improvements. This role serves as a key escalation

point and minimizes reliance on development teams.

This role is part of Ryder's Technology Talent Incubator Program-an accelerated career pathway designed to launch the next generation of technology professionals. You'll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder's technology organization, including engineering, data, automation, and security-focused positions.

Essential Functions

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Additional Responsibilities

• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program, Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

• Strong troubleshooting and analytical skills, Required
• Ability to work independently on complex issues, Required
• Strong communication and collaboration skills, Required, * Bachelor's Degree in Computer Science, MIS, or related field, Required
• Two (2) years to Four (4) years or more in Application support or development, Required
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced, Required
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required
• Experience with SQL/data querying Intermediate, Required
• Familiarity with APIs and integrations Intermediate, Preferred
• Experience with RCA/problem management Intermediate, Preferred

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.