Desktop Support Engineer

The Onsite Desktop Support Engineer manages the full physical and digital lifecycle of company hardware and software. This role balances high-volume equipment provisioning (imaging and shipping) with expert technical support. You will ensure that workstations are perfectly configured before deployment and remain functional through proactive Microsoft 365 management and comprehensive onsite/remote troubleshooting, * Microsoft 365 Administration : Manage user accounts, licenses, and group memberships within the M365 Admin Center ; troubleshoot issues with Outlook profiles, OneDrive sync errors, and Teams connectivity.

• Hardware Provisioning & Imaging : Execute the end-to-end setup of laptops and desktops using deployment tools (e.g., SCCM, Intune, Autopilot ); ensure all OS patches, drivers, and core applications are verified before the device leaves the bench.
• Logistics & Shipment : Securely package, label, and track hardware shipments to remote employees, ensuring "out-of-the-box" readiness and zero transit damage.
• Remote Technical Troubleshooting : Support offsite employees via remote desktop tools (e.g., TeamViewer, Quick Assist ) to resolve software conflicts, VPN connectivity, and M365 application crashes.
• Onsite "White Glove" Support : Provide walk-up or desk-side assistance for local office staff, resolving hardware failures, docking station connectivity, and conference room A/V issues.
• Connectivity & Network Support : Troubleshoot local LAN/Wi-Fi issues onsite and guide remote users through home-network optimization for stable cloud-app performance.
• Asset & Inventory Management : Maintain a meticulous log of all hardware assets, tracking "in-flight" shipments, onsite spares, and retired equipment in the ITSM (e.g., ServiceNow or Jira) .
• Break/Fix & Maintenance : Perform hardware repairs (RAM upgrades, screen replacements) and manage the secure decommissioning/wiping of legacy drives.

• M365 Proficiency : Hands-on experience troubleshooting the Microsoft 365 suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive).
• Technical Expertise : Expert knowledge of Windows 10/11 and macOS ; familiarity with BIOS/UEFI settings and hardware diagnostic tools.
• Remote Support Tools : Proven experience using remote control software and ticketing systems to manage a high volume of support requests.
• Operational Precision : Extreme attention to detail regarding asset tagging, shipping documentation, and cable management.
• Physical Capability : Ability to lift and move equipment (up to 50 lbs) and maintain an organized build-room environment.

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate .
• CompTIA A+ or Network+ .

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
• Paid childbearing and paternal leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Sabbatical leave
• Wellness program
• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $52,200 to $62,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose, Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.