Software Engineering & Development-Client Experience Lead

{"description": "Software Engineering & Development-Client Experience Lead (State Street Bank and Trust Company; Princeton, NJ): Will join our Multi Cloud Platform Engineering team to enable onboarding our development teams/internal customers to drive innovation on the AWS platform ensuring success through strong engagement and exceptional service. Will apply a deep understanding of core cloud concepts, AWS services, Infrastructure as Code/Terraform to efficiently diagnose issues and solve problems that may arise in the course of a client relationship. Specific responsibilities include: act as a point of contact for application teams for successful on-boarding to AWS platform; work with platform architects to define components responsibilities, plan components evolution, and ensure components will meet platform needs; design AWS services based on AWS best practice and Security baselines; be responsible for getting services engineered and enabled on AWS based on client use case requirements; effectively leverage Terraform and Harness CI/CD to identify and resolve issues; utilize native AWS services to meet the firm's technology and resiliency requirements; proactively identify ways to optimize our end-to-end client service delivery to deliver client outcomes; represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items; drive resolution of issues and take ownership of the assigned tasks; and perform other tasks as defined, planned, and approved by a manager. Up to 5% annual domestic travel. Hybrid remote telecommuting permitted according to company policy.

Minimum requirements: Master's degree in Computer Science, Information Technology or related engineering discipline and 5 years of IT experience in a hands-on role. Alternatively, will accept a Bachelor's degree in Computer Science, Information Technology or related engineering discipline and 8 years of IT experience in a hands-on role.

Total experience above must include the following: 2 years of experience designing and supporting public cloud environments (AWS, Azure, OCI). Must also have the following: demonstrated successful experience in delivering service to clients; demonstrated solid working experience on AWS for enterprise enablement; proven proficiency in navigating complex client relationships, understanding of client expectations and how to manage them towards a successful outcome; demonstrated experience in handholding complex onboardings and integrations from start to go-live; proven ability to lead, prioritize and execute on multiple simultaneous priorities and initiatives; experience with design and development of solutions across on-prem and the cloud for large enterprises; demonstrated solid understanding of cloud native design patterns and DevOps principles (including Infrastructure as Code); proven ability to effectively communicate ideas and escalate issues across teams in a timely manner; demonstrated solid understanding of Agile delivery process; strong IAC experience - Terraform; proven ability to develop and document deliverables compliant with established company design control and regulatory statutes; demonstrated proficiency and communication skills in verbal and written English; and experience working in regulated financial services environment.

$153,005 - $245,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans., We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.