Network and Computer Systems Admin, Journeyman

The Network and Computer Systems Administrator, Journeyman, is responsible for the installation, configuration, operation, and ongoing maintenance of networked computer systems. This role ensures the integrity, reliability, and efficiency of information systems supporting mission-critical operations. The Journeyman Administrator provides intermediate-level technical support in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues in enterprise environments.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Oversee and manage the patch management process within the program, and proactively ensure that desktops, laptops, and remote desktops remain current with all relevant software patches to mitigate vulnerabilities.
• Ensure compliance with the client policies and establish cybersecurity standards by consistently monitoring and verifying the status of patch deployments across all managed devices.
• Collaborate closely with end users, IT personnel, and security teams to provide advanced technical support related to patch management initiatives.
• Coordinate the planning, scheduling, and execution of patch deployment activities to minimize disruptions while maintaining operational continuity.
• Maintain consistency and accuracy in patch management practices by developing and enforcing standardized procedures and documentation.
• Other duties as assigned.

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with a minimum of 4 years or experience in patch management or related IT role.
• Possesses strong understanding of patch management principles and experience with related tools (e.g., Microsoft WSUS, SCCM).
• Requires strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Familiarity with CASTLE-NET IT environment is a plus.
• Relevant certifications (e.g., CISSP, CPMP) are preferred.
• Proficiency in developing documentation and knowledge of data security best practices is necessary.
• Experience in assessments, audits, and implementing automated patch management solutions is required.
• Ability to maintain a patch management schedule and ensure timely deployment is critical.
• Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel., * Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager