L1 Desktop Tech SLED

We're seeking a reliable L1 Desktop Support Technician to provide on-site support within a state and local education environment. This role focuses on day-to-day end-user support, device setup, and basic troubleshooting across a variety of technologies used by staff and students. The ideal candidate is hands-on, communicates clearly, and operates with a high level of professionalism and trust., * Provide Level 1 help desk and desktop support for faculty, staff, and administrative users

• Install, configure, and troubleshoot desktops, laptops, and peripheral devices
• Connect and support printers (network and local), including basic configuration and issue resolution
• Troubleshoot Wi-Fi connectivity issues for end users and devices
• Support and maintain Windows operating systems (login issues, updates, performance, basic configs)
• Assist with iPads, tablets, and mobile device setup, connectivity, and basic troubleshooting
• Support classroom technology including smart boards and related AV equipment
• Perform new user setups, device imaging (if applicable), and hardware swaps
• Log, track, and update tickets in the service management system
• Escalate more complex issues to Level 2/3 teams as needed
• Maintain a professional, patient, and user-focused approach at all times

• 1-3 years of desktop support or help desk experience (education environment a plus)
• Strong working knowledge of Windows OS and common desktop applications
• Experience supporting Wi-Fi connectivity and basic network troubleshooting
• Familiarity with printers, mobile devices (iOS/Android), and classroom technology
• Excellent communication and interpersonal skills
• Strong attention to detail and reliability in an on-site environment
• Ability to manage multiple tasks and prioritize effectively

Additional Requirements

• Must be able to pass background checks and fingerprinting (required for school environments)
• Must be comfortable working on-site full-time in Nassau County
• Punctual, dependable, and able to interact professionally with educators and staff, * Prior experience in K-12 or higher education IT support
• Basic knowledge of ticketing systems (e.g., ServiceNow, Jira, or similar)
• Exposure to device management tools (MDM) for tablets/iPads

This is a practical, hands-on role suited for someone who enjoys solving everyday IT issues, supporting end users directly, and working in a structured, community-focused environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.