Senior Implementation Manager

In this vital customer-facing role, you will?drive?the implementation of our system with a sense of urgency balanced with quality delivery. You'll leverage a consultative project management approach to the implementation, use acquired knowledge in enterprise SaaS configuration techniques,?apply best practice roll-out strategies, and conduct training with police and other government agencies.?You have an interest in working with police and government agencies to understand their operational context and provide a software experience that exceeds their expectations.

Our ideal candidate loves problem-solving, understands that the details are key, and enjoys digging into them with a transparent and collaborative approach. In addition to managing our growing customer base, you will work with the Senior Leader, Customer Implementations to enhance current processes.?, * ??Lead the implementation of the Benchmark Management System for simultaneous customer projects

• Develop Project Charters and Project Plans, considering project scope and resourcing
• Provide regular communication with customers regarding implementation progress
• ?Serve as a Voice of Customer between our engineering / product teams and our customers/system users
• Collaborate across departments and teams to ensure project tasks are completed within scope and on-time
• Provide communication to a wide audience, highlighting project status and open risks
• Identify risk and lead internal escalations to address/mitigate
• ?Create and deliver customer training and documentation
• ?Drive internal improvements including solution and creation of training materials to drive change

• ?Demonstrates innovative and experimental mindset
• Excellent oral and written communication skills, experience communicating with executive stakeholders
• ?Strong logical, analytical, and reasoning abilities
• Extremely detail oriented
• Naturally process-oriented and driven
• Independent - enjoys taking on new challenges and running with them
• ?Likes working in a collaborative, fast-paced environment
• Proficient in Salesforce, Confluence, JIRA and Project Management tools (ex. MS Project, Smartsheets, etc.)
• Bachelor's degree preferred; Master's degree is a plus
• 5+ years of relevant technology/software implementation
• 4+ years in a SaaS environment, preferably with Enterprise customers
• Project management certifications: PMP preferred

The Ideal Candidate will also be:

• ?Comfortable under pressure, with high-stakes deadlines in a fast-paced environment
• ?Able to interpret and communicate complex concepts clearly
• ?Able to communicate concisely and persuasively with customers, product managers and engineers
• ?Passionate about the Benchmark Analytics mission, and improving outcomes in the public sector?

• A competitive salary and benefits package
• Unlimited paid time off (PTO)
• Medical, dental, and vision plan offerings along with 401(k)
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
• The satisfaction that comes with being part of a solution that has real impact in the world
• A diverse workforce and inclusive environment that embraces unique contributions and experiences
• An empowered culture that encourages creativity and professional growth

Estimated Annual Salary Range for this Role:

• $120k-$150k

Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we've developed the world's largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today. We're also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights. Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.