Infrastructure Engineer Sr - Digital Workplace Desktop Engineering Team

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Infrastructure Engineer Sr., within PNC's Technology organization, you can be based in Pittsburgh PA, Cleveland OH, Birmingham AL, Phoenix AZ or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

You will be a part of the Digital Workplace Desktop Engineering team. Work in this role will be varied and include development, planning, delivery, and oversight of large projects that impact our user base of 50,000+ users and 100,000 Windows PC's and mobile devices., PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.

• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• A wide range of end user technology experience in an environment where scale matters.
• Demonstrated mastery of Microsoft Intune - including some combination of Autopilot, Windows Update for Business, Microsoft Endpoint Manager, and endpoint security (Microsoft Defender). Experience with migration from legacy platforms (e.g., SCCM/MECM) is preferred.
• Demonstrated experience with legacy SCCM / MECM Operating System Deployment (OSD). Ability to develop and troubleshoot complex deployment Task Sequences is required.
• Endpoint Automation - mastery of endpoint automation via Microsoft PowerShell or similar technologies.
• Broad and deep experience with endpoint hardware (desktops, laptops, monitor, kiosk, etc.) including device selection, certification, and ongoing upkeep/management.
• Proven ability to deliver new and improve existing technologies - more capable, more scalable, faster, easier to support, cheaper, etc.
• Proven ability to gather requirements, understand and track future direction/plans of vendors; and communicate those plans and their benefits to PNC. Similarly, understands and helps determine the needs of our customers, with experience in identifying and developing the solutions that add significant value.
• Proven experience as a technical lead on major projects - leading through all phases of the product/project lifecycle including planning, design, test, certify, implement, support, and optimize. Demonstrated ability to lead without formal authority.
• Excellent troubleshooting and problem-solving skills.
• The passion and ability to make a difference in projects of all sizes. Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results., * Senior level experience working in a large environment, (40,000+ endpoints)
• Ability to work alone or in a team environment.
• Strong verbal and written communications skills. Communicates well downward, upward, and outward., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Communication, Competitive Advantages, Customer Solutions, Design, Desktop Engineering, Enterprise Architecture Framework, Machine Learning (ML), Risk Assessments, Team Player, Technical Knowledge

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .