Web Application Service Engineer

As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments. In this job, you act as an interface between the customer and our project teams., * Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team

• Being responsible for the seamless live operation of client systems together with our Operations Team
• Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.)
• As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
• Proactively expanding project-specific documentation, While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:
• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best. Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our People Enablement team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

• Ongoing or completed technical education
• Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console
• Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …)
• Open, communicative, and team player personality
• Acting calm and professional in difficult customer situations
• Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential
• Excellent communication skills in English, * Several years of experience in business customer management
• German skills
• Basic skills in programming

As leading experts with over 20 years of experience in building digital platforms and customer experience innovation, we are here to help you make a fundamental change and grow through digital channels.

Our services range from strategy advisory and organizational agility, via platform architecture and specification to platform building, enablement, and operational excellence.

We aim to build long-lasting relationships with both our customers and partners. As a result, we have a strong ecosystem of cutting-edge technology providers which includes SAP Customer Experience and Google Cloud Platform.

We believe our diversity is our strength. So, we’re incredibly proud to see more than 500 colleagues – from over 30 countries – come together and create amazing things across our 9 European locations.