Deskside Support Technician - Gaggenau

As a Deskside Support Technician (d/f/m) - Level 2 , you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturingu2011focused environment in Gaggenau. Work Model u2013 100% Onsite (Gaggenau, Germany) At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this roleu2019s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Gaggenau, Baden Wu00fcrttemberg . Key Responsibilities Site Lead Responsibilities Responsible for Field Support (FS) operations across one or multiple sites . Provide VIP support and oversee the on-site support team. Offer technical training to junior team members. Technical Support & Operations Deliver IMAC (Install, Move, Add, Change) services. Perform breaku2011fix support for end-user hardware and software. Stage, build, and image systems using the standard client image (eCore) . Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor . Complete special projects as requested by the customer. Conduct data collection and preservation activities relevant to migrations and eDiscovery .

Strong communication skills. Proficiency in German to collaborate with Germanu2011speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)) Strong analytical and troubleshooting abilities. Solid understanding of Microsoft Windows Operating Systems . Strong working knowledge of MS Office and standard business applications. Excellent customer support and stakeholder-facing skills. 2u20134 years of deskside or field support experience. A+, MCP, MCSE or equivalent certifications (desired). Technical Skills Basic knowledge of: Networks Telecom Compute/storage Advanced knowledge of macOS & iOS environments and related administration. Advanced understanding of macOS imaging & endpoint deployment . Basic understanding of policies, user certificates, and keychain design/management. Advanced mobile device support expertise.