Manager GES DTS SIAM (SNOW Architect)

The ServiceNow Architect is accountable for the end-to-end architecture, design integrity, and technical governance of the ServiceNow platform.

This role ensures that all ServiceNow solutions are secure, scalable, maintainable, and aligned with enterprise architecture standards, SIAM operating models, and business objectives.

Acting as the design authority for the platform, the Architect partners closely with platform owners, delivery managers, process owners, and system integrators to translate business demand into robust, future-ready ServiceNow solutions.

Your key responsibilities

• Own and govern the end-to-end ServiceNow platform architecture, including data models, integrations, security, performance, scalability, and extensibility.
• Act as the design authority for new modules, major enhancements, and complex customizations across ITSM, ITOM, CMDB, SPM, HRSD, CSM, SecOps, and GRC.
• Translate business and process requirements into end-to-end ServiceNow solution designs, maximizing out-of-the-box capabilities and minimizing technical debt.
• Define and govern CMDB and integration architecture, ensuring alignment with ITOM discovery, service mapping, and enterprise systems, and maintaining data quality and lifecycle integrity.
• Provide technical leadership and architectural assurance throughout the delivery lifecycle, including design reviews, build, testing, deployment, and hypercare within a SIAM model.
• Enforce architectural governance, risk, and compliance, ensuring solutions meet security, privacy, audit, and regulatory standards.
• Drive platform evolution and continuous improvement, contributing to the ServiceNow roadmap, adoption of new capabilities, performance optimization, and retirement of legacy designs.
• Collaborate with global stakeholders, platform owners, system integrators, and delivery partners, acting as a trusted architectural advisor to senior IT leadership.

• 10+ years of experience in enterprise IT platforms, with strong hands-on ServiceNow architecture experience.
• Proven experience as ServiceNow Architect / Lead Technical Architect on large-scale, multi-module implementations.
• Deep understanding of:
• ServiceNow architecture & data model
• CMDB & ITOM concepts
• Integration patterns (REST, APIs, middleware)
• Security, RBAC, and compliance controls
• Experience working in multi-vendor and SIAM environments.
• Strong documentation, design, and stakeholder communication skills.
• Ability to balance strategic thinking with hands-on technical depth.

• A supportive environment where you're empowered to grow and share your ideas.
• An inclusive and multicultural team with respect for everyone
• A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions.

At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.