SAP SVM (Service Management) Architect

We are seeking an experienced SAP SVM (Service Management) Architect with strong expertise in SAP ECC Customer Service (CS) and S/4HANA Service Management. The ideal candidate will play a key role in designing, implementing, and upgrading service management solutions, including migration from ECC to S/4HANA., · Lead the design and architecture of SAP Service Management (SVM) solutions.

· Work extensively on SAP ECC Customer Service (CS) module and its integration with other SAP modules.

· Drive the upgrade and transformation from ECC to S/4HANA Service Management.

· Analyze business requirements and translate them into functional and technical solutions.

· Collaborate with cross-functional teams including SAP SD, MM, and Finance.

· Provide guidance on best practices for service processes, warranty management, and service contracts.

· Support end-to-end implementation, testing, and deployment activities.

· Troubleshoot issues and provide production support when required.

· 15+ years of SAP experience with strong focus on SAP Customer Service (CS) / Service Management.

· Proven experience in S/4HANA Service Management implementations or upgrades.

· Deep understanding of service processes such as service orders, notifications, contracts, and warranties.

· Experience in ECC to S/4HANA conversion projects.

· Strong integration knowledge with SAP SD, MM, and FI modules.

· Excellent communication and stakeholder management skills.