Senior Product Manager - IT Technical Services

• Product Roadmap & Strategy: Create, maintain, and drive the product roadmap for Technical Services, optimizing PSA (eg: Planview) and CSM (eg: Gainsight) tools for global scale.
• AI-Augmented Prototyping: Use AI-assisted tools (e.g., LLMs, low-code builders) to create "Living Specs"-functional prototypes that validate business logic and data flows before they reach development.
• Agentic Process Design: Identify manual friction points in the service lifecycle and architect "Agent-Native" solutions to automate tasks like resource forecasting and health scoring.
• Translate Vision into Software: Rapidly move from idea to executable application using AI-enabled development, reducing early-stage dependency on engineering while validating concepts through live products.
• Cross-Functional Leadership: Serve as a collaborative bridge between Sales Ops, Finance, Support, and R&D to ensure strategic alignment and seamless development.
• Data Stewardship: Partner with data teams to ensure underlying data in Clarizen, Gainsight, and SFDC is "AI-Ready" for predictive insights.
• Operational Excellence: Analyze case trends and engineering escalations to identify patterns, proactively prioritize fixes, and influence the product backlog.
• Success Metrics: Define, monitor, and report on key metrics for product success, including usage, quality, and adoption measures.

• Bachelor's degree with 8 years of related experience, or Master's degree with 6 years of experience, or PhD with 3 years of experience.
• A "Builder" mindset with a proven ability to move beyond static PRDs by using AI tools to validate API logic or mock up UIs independently.
• Proven experience as a Product Manager in a technology-focused environment, specifically with enterprise-level GTM or CX systems.
• Deep experience leading Agile/Scrum teams, shifting the focus from "User Stories Written" to "Time-to-Validation".
• Experience demonstrating shipped products or proof-of-concepts built using AI-assisted development tools.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$141,000.00 - $229,000.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.