Support Engineer I-Ext - AMZ23543.8

• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
• Responsible for staying current and continuously learning groundbreaking technologies.
• Perform network troubleshooting of AWS services using tools and technologies, including TCP/IP, DNS, DHCP, Routing, Switching, LAN/WAN, Traceroute, iPerf, dig, cURL.
• Support migration of existing on-premise client environments to AWS Cloud and support post-migration setup activities
• Drive support-related processes improvement, focused on our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• Help coach/mentor new team members.

(40 hours / week, 8:00am-5:00pm, Salary Range $78900 - $138200)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

A Bachelor's degree or foreign equivalent in computer science, digital sciences, or related field and 1 year of experience in job offered or systems engineering, database administration, technical consultant, or related occupation. Experience must include:

1. 1 year of experience in technical support .
2. 1 year of experience in software development.
3. 1 year of experience in with object oriented language.