Data Center Technician 2

• Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA).

• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.

• Handle daily work through internal tooling systems such as JIRA and Confluence.

• Performs moderately complex problem solving with some assistance and guidance

• Documentation of activities and strict alignment to SOP's

• Inventory process: Receive, track, and ship data center equipment as needed.

• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.

• Understand, interpret, and alignment to local site requirements.

• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).

• Provide on-call emergency support at pre-determined times.

• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

• Support and receive direction from senior team members.

• Standard assignments are accomplished without assistance by exercising judgement within defined policies and processes to determine the appropriate action

• Works on problems of moderate scope where analysis of situations of data requires a review of a variety of factors

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues

• Knowledge of server/storage/network hardware systems and components.

• Excellent time management skills.

• Detail-oriented with excellent organizational skills.

• Be a good team player.

• Strong interest in learning new DC concepts and technology.

• Dependable and trustworthy.

• Able to work alone and as part of a team

• Must be able to lift up to 50 lbs.

• Able to climb a 9 ft ladder.

• Strong verbal and written communication skills.

• Shift schedule that rotates. Includes nights, weekends and holidays.

• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

• Good computer skills

• Able to stand and walk for extended periods of time

• Able to work 10-12 hour shifts

• Any experience with mainstream ticketing systems is a pl

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