Principal IT Technologist

The Principal IT Technologist (Site Infrastructure & Operations) is an enterprise-impact individual contributor and regional/site SME responsible for planning, design, leadership, governance, and complex delivery of site I&O services across manufacturing, office, lab, and distribution environments.

Responsibilities may include the following and other duties may be assigned.

• Lead global automation activities for printers, Enterprise Mobile Computers, and other IT systems. Including GB1 RR2 inventorying, deploying, configuring, and lifecycle management.

• Lead multi-site or regional infrastructure programs from requirements through hypercare, ensuring alignment with architecture standards, timelines, and operational readiness.

• Provide advanced L2.5/L3 troubleshooting, diagnostics, and remote escalations for divers Enterprise Mobile Computer environments.

• Create strategies to combine printer and device management systems within the centralized ServiceNow CMDB.

• Collaborate with business process owners to improve the interoperability between mobile computers and warehouse and manufacturing systems.

• Run proactive monitoring and leverage advanced diagnostic tooling to identify, analyze, and resolve infrastructure performance and reliability issues.

• Support and enforce patching, segmentation, and security policy implementation, ensuring alignment with security and compliance standards.

• Strong working knowledge of barcode technologies and labeling standards used in distribution environments.

• Maintain, author, and continuously improve SOPs, Work Instructions, and MOPs to ensure scalable, consistent global execution.

• Provide field insights to influence architecture, engineering, and platform roadmaps; identify opportunities for standardization and capability enhancement.

• Develop Android utilities to aid in configuration, troubleshooting, and productivity for end users of Enterprise Mobile Computers.

• Evaluate system design across hardware/software interfaces to ensure compatibility, capacity alignment, performance optimization, and architectural conformance.

• Identify system deficiencies, execute required system changes, and validate updates to support data integrity, operational stability, and performance improvements.

• Translate architectural standards into field-ready implementation patterns, including BOMs, configurations, rack/stack patterns, and acceptance criteria.

• Provide technical direction, governance, and quality oversight for onsite partners, vendors, and contract personnel.

• Build strong relationships with cross-functional IT teams, site leaders, and business partners to align technology delivery with operational needs.

• Establish, maintain, and report on infrastructure health metrics such as availability, capacity, performance, and security posture.

• Participate in on-call rotations, provide leadership during major incidents, and support critical cutovers, audits, and operational readiness events.

• Lead COE improvement initiatives to enhance standardization, operational maturity, automation, and global consistency across SIO..

• Apply mastery level expertise to guide peers, influence decision making, and drive technical direction across infrastructure domains.

• Lead priority infrastructure projects, coordinating resources, delegating technical work, and reviewing deliverables for quality and compliance.

• Oversee and occasionally perform physical infrastructure activities (rack/stack, cabling, equipment installations, hardware diagnostics) when required.

• Provide planning and budget input for infrastructure improvements, lifecycle refreshes, and annual investment planning.

• Coordinate hands-and-feet execution with vendors and managed service partners; oversee quality, logistics, procurement, and execution alignment.

• Utilize advanced network test tools to validate connectivity, performance, and adherence to design requirements.

• Serve as a trusted technical advisor to stakeholders, ensuring technology needs are understood, prioritized, and executed effectively.

• Maintain deep technical expertise across networking, compute, storage, and backup technologies to support architectural and operational decision-making.

• Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.

• Act as the final escalation point for complex, systemic, or recurring device issues in distribution environments.

• May have broad knowledge of project management.

• 7+ years of experience with a bachelor's degree or 5+ years of experience with an advanced degree or 12+ years of experience with a high school diploma or equivalent.

MUST HAVE (Minimum Qualifications)

• High school diploma (or equivalent) and 12+ years of experience; OR Bachelor's degree and 7+ years; OR advanced degree and 5+ years.

NICE TO HAVE (Preferred Qualifications)

• Android Enterprise Mobile administration

• Android Development using android studio (Kotlin, XML)

• Working knowledge of Certificate management (TLS, IPPS)

• Deep hands on experience across at least two major infrastructure domains.

• Demonstrated success leading multi-site infrastructure programs, particularly in regulated environments.

• Proven leadership in RCA/PIR and implementation of durable corrective actions.

• Strong communication and influence skills across technical and business stakeholders.

• Ability to travel up to ~30% and work onsite 4-5 days/week.

• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

• Advanced knowledge of networking, device security, enterprise applications.

• Experience with Cisco, Juniper or Dell products

• Reliable transportation or ability to rent a vehicle

• Ability to lift up to 50 lbs.

• Previous Medtronic experience

• Link-OS and ZPL (Zebra Programming Language) experience

• Enterprise Mobile admin tools (Enterprise provisioner, StageNow)

• Experience with Mobile Device Management software (exp Oomnissa, Soti, Intune)

• Previous Distribution or Manufacturing experience w/ automation, RFID, robotics, or advanced logistics platforms

• CCNA certification or equivalent.

• Knowledge of cloud and on-premise data center services.

• Proficiency with enterprise monitoring and observability tools.

• Strong vendor management and governance experience.

• Experience in managing UPS, power supply and cabling.

• Experience in leading or coordinating IT projects.

• Experience with virtualization technologies such as VMware vSphere.

• Understanding of cybersecurity concepts.

• Experience with audio/visual and unified communications.

• Proficient in SCCM, Intune, PowerShell, or other scripting languages.

• Strong skills in analyzing logs, debugging, and optimizing IT infrastructure.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life-where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$122,400.00 - $183,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. We're working onsite 4 days per week to foster professional growth and cross-functional collaboration. This role requires up to ~30% travel to support hands-on leadership and enhance collaboration, and ensure successful operations and completion of projects. We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have a long-term, sustainable impact., Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic) About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.