Data Analyst/Scrum Master

We're seeking a high-impact ServiceNow Data & Delivery Optimization Lead who thrives at the intersection of data, Agile delivery, and continuous improvement. In this role, you will analyze ServiceNow data to uncover insights, enable data-driven decision-making, and improve end-to-end delivery performance-while also serving as a Scrum Master for one or more Agile teams., Data Analysis & Insights (ServiceNow)

• Analyze ServiceNow data (Incidents, Requests, Changes, Problems, Knowledge, CMDB, ITSM, and Agile modules) to identify trends, bottlenecks, risks, and systemic inefficiencies
• Design, build, and maintain dashboards, reports, and KPIs focused on delivery health, throughput, cycle time, backlog aging, SLA performance, rework, and quality
• Partner with product, ITSM, and engineering stakeholders to translate analytics into actionable insights and improvement recommendations
• Conduct root cause analysis to identify drivers of delayed delivery, recurring incidents, and process breakdowns
• Define and evolve metrics that measure value delivery, flow efficiency, team performance, and process effectiveness

Agile / Scrum Master Leadership

• Grow into a Scrum Master role facilitating ceremonies including sprint planning, stand-ups, reviews, and retrospectives
• Will learn to coach teams on Agile, Scrum, Kanban, and flow-based delivery practices, fostering a culture of continuous improvement
• Proactively identify, escalate, and remove impediments impacting delivery and service performance
• Promote data-driven decision-making using ServiceNow analytics and delivery metrics
• Collaborate closely with Product Owners to improve backlog health, prioritization, predictability, and outcomes

Continuous Improvement & Delivery Optimization

• Identify inefficiencies across end-to-end delivery workflows, including intake, prioritization, handoffs, approvals, and execution
• Partner with leaders across IT, product, and engineering to design and implement process improvements
• Support enterprise initiatives related to Lean, Agile maturity, operational excellence, and service reliability
• Track, validate, and communicate measurable benefits (e.g., reduced cycle time, improved SLA compliance, increased throughput)

• Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business, or equivalent practical experience
• Strong hands-on experience analyzing ServiceNow data (ITSM, ITOM, and/or Agile modules)
• Proven experience as a Scrum Master or Agile team facilitator
• Solid understanding of Agile and Lean delivery frameworks (Scrum, Kanban, flow metrics)
• Experience building dashboards and reports using ServiceNow Performance Analytics and/or external BI tools
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent communication, facilitation, and stakeholder engagement abilities

Nice to Have / Preferred

• Scrum Master certification (CSM, PSM, SAFe SM, or similar)
• Advanced experience with ServiceNow Performance Analytics, Flow Designer, or custom reporting
• Familiarity with delivery metrics such as cycle time, lead time, WIP, throughput, SLA attainment, defect escape rates
• Experience working in large-scale or complex enterprise IT environments
• Background in Lean, process improvement, or Six Sigma

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Plano