Application Support Executive (Payments)

Sysmind LLC
Morristown, United States of America
24 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Morristown, United States of America

Tech stack

Java
.NET
API
Amazon Web Services (AWS)
JIRA
Azure
Bash
Cloud Computing
Middleware
Fraud Prevention and Detection
Python
Microsoft SQL Server
Oracle Applications
PCI Data Security Standards
Powershell
RabbitMQ
Standard Sql
Simple Object Access Protocol (SOAP)
Systems Integration
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Containerization
Kubernetes
SolarWinds (Software)
Kafka
ISO 8583
Splunk
Dynatrace
Docker
ServiceNow

Job description

We are seeking an Application Support Executive - Payments with strong expertise in Microsoft SQL Server 2019, Commercial Banking, and SolarWinds to join our onsite team in Morristown, NJ. This role requires hands-on experience supporting mission-critical payment applications and ensuring seamless transaction flows across card networks and banking systems., * Lead Incident Management for payment gateways, POS systems, and card processing platforms.

  • Provide L2/L3 Technical Support for transaction failures, connectivity, and integrations with Visa, Mastercard, Amex, acquirers, and issuers.
  • Manage Payment Card Lifecycle: authorization, clearing, settlement, reconciliation.
  • Handle Disputes & Chargebacks, ensuring compliance with Visa TCR and Mastercard rules.
  • Support Fraud Management with tools like tokenization, 3D Secure, and risk scoring.
  • Perform System Maintenance: patches, updates, PCI DSS compliance.
  • Troubleshoot ISO 8583 message flows, EMV transactions, and fraud alerts.
  • Collaborate with Dev, QA, Infra, and Fraud teams to deploy fixes and enhancements.
  • Communicate with merchants, banks, and internal teams for dispute/fraud resolution.
  • Monitor & report using Splunk/Dynatrace; generate stakeholder dashboards.
  • Document incidents, resolutions, and compliance records.
  • Drive Process Improvements to reduce chargebacks and enhance fraud detection.
  • Ensure adherence to PCI DSS, EMV, PSD2, GDPR standards.

Requirements

  • 6-8+ years in application support, with 5+ years in payments industry.
  • Strong SQL/Oracle skills; experience with Java, .NET, Python troubleshooting.
  • Expertise in APIs, REST/SOAP, middleware (Kafka, RabbitMQ).
  • Deep knowledge of ISO 8583, SWIFT, EMV standards.
  • Hands-on with dispute resolution, chargebacks, and card network regulations.
  • Familiarity with ITSM tools (ServiceNow, Jira), monitoring platforms, fraud analytics.
  • Cloud (AWS/Azure/Google Cloud Platform), containerization (Docker/Kubernetes).
  • Scripting (Bash, PowerShell) for automation.
  • Strong analytical, communication, and collaboration skills.

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