Epic Analyst - Ambulatory / Kaleidoscope

This position serves as the subject matter expert and technical contact for their focus application areas (Ambulatory/Kaleidoscope) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Analyst - Ambulatory / Kaleidoscope demonstrates full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems., * Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.

• Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

Marginal or Periodic Functions:

• Assists with other Epic modules as needed.
• Provides backup support during peak times or staff shortages.
• Participates in special projects and initiatives.
• Performs related duties as required.

Knowledge, Skills & Abilities

Technical Learning

• Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
• Stays updated with the latest Epic Ambulatory features.
• Actively seeks out training opportunities.
• Applies new knowledge to improve system performance.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Diagnoses and resolves complex application issues.
• Develops innovative solutions to improve user experience.
• Collaborates with teams to address system challenges.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Provides excellent support to clinical staff.
• Understands and anticipates user needs.
• Ensures user satisfaction with application performance.

Collaboration

• Works effectively and cooperatively with others; establishes and maintains good working relationships.
• Collaborates with IT and clinical teams.
• Shares knowledge and best practices.
• Participates in team meetings and projects.

Attention to Detail

• Thoroughly reviews work for accuracy and completeness.
• Ensures configurations are precise and accurate.
• Reviews documentation for completeness.
• Monitors system performance for issues.

• Epic Ambulatory Certification.
• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3 years of relevant experience in healthcare IT or Epic systems.

Relevant education and experience may be substituted as appropriate., * Project Management Professional (PMP) Certification.

• Master's degree in Information Technology, Computer Science, or a related field.
• Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5 years of relevant experience.

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.