Solutions Engineer

Are you passionate about blending technical expertise with business strategy to drive impactful solutions? As a Sales/Solutions Engineer, you'll bridge the gap between business and technology, collaborating with sales and product teams to deliver seamless integrations for new and existing partners. Join a dynamic team where your skills will drive innovation, accelerate revenue, and create lasting client success stories.

What you will do:

• Collaborate with our sales team to engage prospective partners, guiding them through discovery to uncover their unique needs and challenges.
• Build strong relationships with new and existing ISV partners, ensuring their goals align with our solutions.
• Analyze customer requirements, solve challenges creatively, and recommend tailored solutions that maximize revenue and streamline onboarding.
• Deliver engaging product demos and confidently address questions about functionality, empowering clients to make informed decisions.
• Support existing partners in expanding their offerings by introducing them to new products and capabilities.
• Act as the bridge between sales, product, and implementation teams, providing insights and feedback to drive continuous improvement.
• Document client interactions meticulously, flagging potential challenges early to keep projects on track.
• Ensure a seamless transition from sales to project managers and implementation teams, setting partners up for long-term success.

• Bachelor's degree in Computer Science, Engineering, or a related field, or 4+ years of equivalent work or military experience.
• 6-7 years of experience in Account Management or Sales/Solutions Engineering with a proven track record of achieving or exceeding performance metrics.
• Demonstrated technical expertise, with the ability to understand, explain, and integrate complex systems, evidenced by successful completion of 5+ client implementations.
• Proven ability to conduct 20+ client calls or video meetings monthly with professionalism and effectiveness, achieving a 90% satisfaction rating.
• Delivered creative problem-solving solutions, resolving client challenges within established timelines in 95% of cases.
• Strong communication and collaboration skills, coordinating between at least three internal teams (sales, relationship, and product) to deliver successful outcomes.
• Maintained detailed records of partner discussions and follow-ups, ensuring 100% data accuracy in CRM systems or documentation.
• Consistently identified and communicated client needs or potential issues, contributing to a 20% increase in client retention or satisfaction.

What would be great to have:

• Payments Industry experience.
• SaaS experience.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.