Platform Engineer II

The Senior Windows Server Engineer serves as a subject matter expert (SME) for the enterprise Windows Server ecosystem. This role provides technical leadership in design, engineering, maintenance, and continuous improvement of Windows Server platforms. The successful candidate will exhibit deep expertise in the Windows Operating System, PowerShell automation, in place upgrade strategies, and standardized server build frameworks, along with the ability to mentor engineers and influence platform strategy. This position ensures reliability, scalability, security, and operational excellence across mission critical server environments.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following offices. (Greensboro, NC, Atlanta, GA, Charlotte, NC, Raleigh, NC, Richmond VA or Wilson, NC.), Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team., Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25%

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

1. Bachelor's degree and six years of experience or an equivalent combination of education and work experience.

2. Banking or financial services experience.

3. 10+ years of handson experience administering Windows Server OS in enterprise environments.

4. Ability to lead the design, implementation, and optimization of largescale enterprise Windows Server environments.

5. Develop and refine OS lifecycle strategies, including inplace upgrades, migration frameworks, and modernization initiatives.

6. Define and enforce platform standards, server build patterns, and configuration baselines.

7. Guiding junior and mid-level engineers through technical mentoring, peer reviews, and knowledgesharing sessions.

8. Solid understanding of server build standards, imaging, and lifecycle management.

9. Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services.

10. Experience with Nutanix (AHV, Prism, cluster management).

11. Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform).

12. Experience with ServiceNow for incident, change, problem, and CMDB processes.

13. Understanding of virtualization technologies (HyperV, VMware).

14. Manage and support Windows Server environments (2012 R22022).

15. Develop and maintain PowerShell scripts for automation., Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As