Manager of Corporate IT Systems

We are seeking a hands-on Manager of Corporate IT Systems to lead, mentor, and scale a global Corporate IT function. This role owns the systems, tools, and services that enable a hybrid workforce across multiple office locations and remote environments. The ideal candidate is a people-first leader who can balance strategic direction with day-to-day execution in a high-touch, fast-growing environment.

This position is based in Downtown Miami and follows a hybrid schedule (remote Mondays & Fridays; onsite Tuesday-Thursday).

What You'll Do

• Lead, mentor, and develop a globally distributed team of IT professionals supporting corporate systems
• Own day-to-day Corporate IT operations for office-based and remote employees across the U.S. and Europe
• Serve as a hands-on manager, contributing technically while guiding team performance
• Manage end-user hardware purchasing, provisioning, lifecycle, and support
• Administer corporate identity, access management, and SaaS integrations
• Maintain and optimize vendor relationships and third-party IT tools
• Define, track, and improve IT KPIs, service metrics, and operational effectiveness
• Partner with adjacent teams (including Security) to align on policies, access, and best practices
• Support a high-touch environment with limited self-service and significant person-to-person interaction

• 10+ years of experience in IT Infrastructure or Corporate IT
• 5+ years of experience in an IT management or people leadership role
• Strong experience supporting both Mac and Windows environments
• 3+ years administering Google Workspace
• 3+ years managing identity and access management platforms (Okta strongly preferred)
• Experience supporting enterprise phone / voice solutions (RingCentral or similar a plus)
• Solid understanding of provisioning, account lifecycle management, and end-user support at scale
• Exposure to AWS Cloud environments
• Project management experience and comfort working with business leaders
• Customer-service mindset with strong communication skills
• Security or privacy exposure (e.g., GDPR) is a plus but not required
• No certifications required; ITIL, PMP, or similar are a plus
• Bachelor's degree preferred but not required

Leadership & Culture Fit

• Low-ego, humble leader focused on coaching and team development
• Comfortable being hands-on when needed
• Data-driven and able to determine what processes work (and what don't)
• Pro?AI mindset with interest in automation and emerging technologies
• Values collaboration, transparency, and continuous improvement

• Hybrid Work Model: Remote Mondays & Fridays; onsite Tuesday-Thursday
• Paid Time Off: PTO starting on day one, company holidays, birthday off, and year-end winter break
• Volunteer Program: 4 paid volunteer days annually
• Modern Office Environment: Sit/stand desks, dual monitors, gym access, and stocked snacks
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance
• 401(k): Company match up to 4%
• Commuter Benefits: Free parking and public transit subsidies
• Professional Development: Funding for courses, certifications, and ongoing learning
• Team-Oriented Culture: Collaborative, inclusive, and people-first environment