Solution Engineer
Role details
Job location
Tech stack
Job description
The Solution Engineer collaborates with clients to optimize Zocks AI usage, leads enterprise deployments, troubleshoots integrations, and builds lasting trust with stakeholders., The majority of your time will be spent working directly with our clients: understanding their workflows, earning the trust of their technical and business teams, and guiding them to get maximum value from the Zocks platform.
You'll need to stay on the cutting edge of what's possible with our software to translate that capability into solutions that work in the real world. You're the bridge between what Zocks can do and what customers actually need.
You will lead complex enterprise deployments from kickoff through adoption and expansion, drive integrations hands-on, and ensure customers go live fast and see measurable outcomes. You'll operate at the intersection of Product, Engineering, and Customer Success. Turning ambiguity into execution and strategy into shipped results.
You should love working directly with customers, thrive in fast-moving environments, and get energy from solving hard problems. What You'll Do
- Lead multiple concurrent engagements with full accountability for timelines, scope, and outcomes.
- Conduct discovery, qualification, technical demos, and proof of value workshops with prospective customers.
- Architect and execute API integrations across client systems and third-party tools, including proof of concept integrations as needed.
- Maintain customer sandbox environments and establish best practices for working with the product.
- Set and track measurable success metrics (adoption, usage, workflow impact).
- Troubleshoot complex integration issues directly and serve as the senior escalation point for technical blockers.
- Build trust with technical and non-technical stakeholders by deeply understanding customer workflows and speaking their language.
- Win technical evaluations by handling objections, providing solutions or workarounds, and demonstrating clearly why Zocks is the right fit.
- Push customers toward best practices while adapting to real-world constraints and identifying expansion opportunities.
- Advocate for the customer internally by sharing feedback with appropriate teams., The role involves implementing and managing Microsoft Dynamics CRM solutions, gathering requirements, developing integrations, and enhancing delivery efficiency for clients.
Requirements
- 3+ years in SaaS implementation, solutions engineering, solutions architecture, or technical delivery roles.
- Experience leading complex, multi-stakeholder deployments with Financial Services or other regulated industries.
- Strong API and systems integration experience comfortable reading logs, troubleshooting integrations, and development.
- Builder credibility: you speak the language of engineers and have the presence to earn trust across technical and non technical teams.
- Excellent communication skills equally strong with engineers and executives.
- Highly organized but adaptable, able to juggle competing priorities without losing momentum.
- Deep ownership mindset: you don't wait for problems to solve themselves.
Bonus Points
- Familiarity with compliance-sensitive or Financial Services workflows.
- Experience with relational databases (PostgreSQL, MySQL).
- Working knowledge of JavaScript or Python.
- Experience integrating with Salesforce, Office 365, virtual meeting platforms, VoIP systems, and BI tools.
- Passion for making powerful technology genuinely useful and impactful for the people using it.
Benefits & conditions
Salary: $95,000-115,000, In-Office or Remote 5 Locations 99K-282K Annually Senior level 99K-282K Annually Senior level Artificial Intelligence * Healthtech * Information Technology * Other * Analytics Solutions Engineers at Elsevier work with Account Managers to understand client needs, deliver technical presentations, and drive the sales process. Responsibilities include pre-sales support, conducting demos, and ensuring successful implementation post-sale to maintain client satisfaction and generate referrals. Top Skills: SaaSSoftware As A Service, Esri, In-Office Louisville, CO, USA 99K-174K Annually Senior level 99K-174K Annually Senior level Other * Software * Analytics The role involves advising clients on GIS solutions, demonstrating Esri software, crafting technical strategies, and providing presentations to various audiences. Top Skills: ArcgisAWSCloud ComputingDbmsEsriGeodatabasesJavaScriptAzurePython
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