Configuration Technician I

As a Configuration Technician I assigned to a client through iT1 Consulting, your role is essential in ensuring the smooth setup, configuration, and deployment of IT assets. You will serve as a hands-on technical resource, working directly with client systems to prepare and deliver high-quality hardware and software solutions. Your attention to detail, technical troubleshooting skills, and commitment to quality will directly support the client's operational success and reflect iT1's standard of excellence.

Requirements

• Set up and configure computers and peripheral based on the scope of work.

• To accurately diagnose the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.

• Perform quality control on the project assigned.

• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.

Essential Functions:

• Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) to ensure proper operation and software installation.

• Perform physical and application configuration of invoice and report printers, including Zebra and Canon models.

• Install and configure hardware and software on user devices and servers.

• Troubleshoot desktop, laptop, and end-user hardware/software issues.

• Bench test refurbished devices such as PCs, monitors, switches, and phones.

• Configure and deploy card readers and other peripheral devices.

• Create and manage user access accounts and permissions.

• Perform server hardware configuration and support deployment readiness.

• Utilize PowerShell to support automation and streamline configuration processes.

• Unpackage, prepare, and coordinate hardware devices for shipment.

• Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging.

• Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration.

• Assist with SCCM collections and software package deployments, ensuring successful installation and resolving any failures.

• Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation.

• Respond to ServiceNow tickets to resolve hardware, software, and access-related issues.

• Document processes, configurations, and troubleshooting steps accurately.

• Contribute to continuous improvement initiatives.

• 1-3 years of related experience

• Excellent communication written and verbal skills

• CompTIA A+ or comparable experience

• Working knowledge of Windows and Mac operating systems

• Working knowledge of common desktop applications

• Working knowledge of invoice and report printers

• Strong knowledge of desktop and laptop computer hardware

• Knowledge of Autopilot and JAMF is a plus

• Knowledge of PowerShell use is a plus

• Ability to work full time

• Occasional travel (Locally - up to 25%)

• Dependable transportation for traveling to client site

• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 40 lbs

• Standing for long periods of time

Job Location: Client Site - W Alameda Rd and I-17, Phoenix, AZ, 85085

Working Hours: Monday - Friday - Shift will be between the hours of 7 AM and 6 PM AZ

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance

• On-site fitness center at the main office

• PTO and Holidays: 80 hours of PTO accrual first year, Paid Holidays

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade running in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world.