Desktop Support Specialist
Role details
Job location
Tech stack
Job description
As a Senior Desktop Support Specialist, you will provide premier desktop support using Microsoft Entra ID, Intune and Autopilot. You will troubleshoot technical issues as well as mentor other support specialists., The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.
Core business hours 11am ET to 8 pm with rotating weekend on call hours. This is a remote, full time, salaried position. Candidates must be based in the US.
Only candidates not requiring sponsorship now or in the future will be considered.
What You'll Do:
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Provide advanced troubleshooting and support for desktop hardware, software, and network issues
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Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
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Develop and implement desktop management policies and procedures
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Ensure timely resolution of escalated technical issues
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Lead and mentor a team of desktop support specialists
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Coordinate and oversee daily support operations
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Conduct regular team meetings and training sessions to enhance team performance
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Collaborate with other IT teams to ensure cohesive and efficient IT operations.
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Plan and execute desktop support projects, including hardware and software rollouts
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Monitor and report on project progress, ensuring alignment with organizational goals
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Liaise with vendors and suppliers for procurement and support services
Requirements
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Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
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Minimum of 5 years of experience in desktop support or a similar role.
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Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
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Proficiency in desktop hardware, software, and network troubleshooting
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Experience with desktop imaging and deployment
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Proven interest in leadership or supervisory roles within IT support
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Excellent communication and interpersonal skills
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Ability to motivate and develop team members
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Strong diagnostic and analytical skills to resolve complex technical issues
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Ability to work under pressure and manage multiple priorities.
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Open and eager to continually learn new technologies and improve skills
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Must be able to work 11am - 8pm (with 1-hour break) as well as provide rotating weekend on call support
Preferred:
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Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
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Experience in a large, enterprise environment
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Knowledge of additional Microsoft technologies and solutions
Physical Requirements
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This is an on-site role requiring presence at our Allentown office location
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Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
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Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
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Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Benefits & conditions
$70,000 - $75,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
