Product Owner

Product Strategy & Vision · Define and articulate the product vision and roadmap for the B2B Banking CRM implementation aligned with business goals. · Translate strategic objectives into actionable product outcomes for large corporate, mid-market, and SME banking segments. · Identify opportunities for digitization, automation, and process optimization across sales, onboarding, KYC, credit, and relationship management. Requirements Gathering & Backlog Management · Engage with business teams (RMs, Credit, Operations, Compliance) to gather and refine requirements. · Create and maintain a clear, prioritized product backlog including epics, user stories, acceptance criteria, and process flows. · Ensure requirements reflect regulatory needs such as data privacy. Agile Delivery & Stakeholder Collaboration · Serve as the primary liaison between technology teams, business owners, and CRM solution partners (Microsoft Dynamics) · Lead sprint planning, backlog refinement, and review ceremonies. · Make timely decisions on scope, prioritization, and trade-offs ensuring the product delivers maximum value. · Collaborate with UI/UX teams to design intuitive CRM screens, dashboards, lead management flows, and relationship 360 views. Functional Oversight & Quality Assurance · Own the end-to-end functional design of CRM modules such as: o Partner & Opportunity Management o Corporate Onboarding Journeys o Customer 360 & Portfolio Views · Validate features through UAT, ensuring high quality and alignment with business needs. · Define KPIs and success metrics for CRM adoption and usage. Change Management & Adoption · Work with business leaders to drive CRM adoption across relationship managers and operations teams. · Enable training materials, release communications, and user onboarding plans. · Monitor usage insights to drive continuous product improvements. Preferred Skills

· Knowledge of regulatory frameworks: KYC, AML, FATCA, local compliance norms. · Familiarity with system integrations such as LOS, Core Banking Systems, Document Management, and Risk engines. · Ability to create process maps, user journeys, and functional documentation. · Experience in data driven product decision-making using dashboards and telemetry. Key Attributes · Strategic thinker with product mindset · Strong problem-solving ability · Customer-centric and outcome-oriented · Excellent communicator and collaborator Comfortable with ambiguity and fast-paced delivery.