Principal Customer Solutions Engineering

This Principal Customer Solutions Engineering role sits at the intersection of Ad Tech, platform configuration, strategic operations, data analytics, experimentation, and partner advocacy. You will own the technical execution of our First-party supply along with First-Party and Third-Party demand integrations on our Microsoft Monetize and Advertising platforms-working hands on with inventory setup, OpenRTB specifications, troubleshooting delivery and reporting issues, and partnering closely with internal product, engineering, and business stakeholders to drive monetization outcomes.

We are looking for a technically curious, highly strategic operations manager, passionate in data-driven decision-making, detail-oriented problem solver who enjoys working directly on ad platforms, untangling complex supply configurations, and helping partners succeed at scale.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

• Own the end-to-end strategy, technical architecture, and operational health of first-party supply and demand integrations across the Microsoft Monetize platform, spanning display, native, and video, with accountability for scale, performance, and long-term marketplace sustainability.

• Set the technical and operational strategy for supply configuration and policy enforcement, defining standards for publisher setup, inventory packaging, demand eligibility, and governance to ensure consistency, quality, and monetization efficiency at scale.

• Lead onboarding and lifecycle management for first- and third-party demand and supply partners, establishing integration requirements, certification criteria, and quality bars across OpenRTB, creative compliance, and auction behavior to protect marketplace integrity.

• Serve as the senior escalation point for complex monetization, delivery, and reporting issues, driving root-cause analysis across configuration, bid traffic, and marketplace dynamics, and influencing platform or policy changes where systemic gaps exist.

• Partner deeply with senior stakeholders across Microsoft Advertising, Gaming, MSN, Outlook, and Sales to translate business priorities into platform strategy, ensuring technical execution aligns with revenue goals, publisher experience, and long-term monetization roadmaps.

• Define and drive scalable operating models for supply management, providing strategic guidance, documentation, and frameworks that enable teams and partners to execute consistently while reducing operational friction and dependency on bespoke support.

• Identify and lead cross-platform operational improvements, surfacing structural gaps, influencing product and engineering roadmaps, and establishing best practices for first-party monetization and supply optimization.

• Leverage data, experimentation, and marketplace insights to shape strategy, analyzing supply performance, delivery trends, and monetization outcomes to inform configuration standards, prioritization decisions, and investment tradeoffs.

• Drive program leadership across complex, cross-functional initiatives, setting vision and success metrics, aligning stakeholders, managing dependencies, and ensuring disciplined execution across 1P supply and monetization workstreams.

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work

• OR equivalent experience.

• 4+ years of customer-facing experience. Preferred Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 12+ years experience in technical program/product management, coding, software development/delivery work or internship experience

• OR equivalent experience.

• 4+ years of customer-facing experience.

• 5+ year(s) experience managing cross-functional and/or cross-team projects.

• 5+ years working in web analytics, big data, data science, preferably with ads platform and experimentation technologies.

• 3+ years experience in programming languages such as C, C#, C++, ASP.NET, Javascript.

• 5+ years experience in database querying using SQL.

• 5+ years experience with data analytics tools like R, Python, Excel, Tableau, SAS, or similar applications.

• 5+ years working in Ad Tech

• OR equivalent experience.

• Data driven and problem solving skills.

• Ad Tech fundamentals.

• Core Competencies and problem solving qualities.

• Technical publisher set-up and priorities.

• Real world discussion re: performance challenges.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.