Applications Analyst I

Responsible for the implementation and ongoing maintenance of multiple Jack Henry core banking applications, including Synergy, eSign, Document Tracking, Argo and EWF. Ensures seamless integration and interoperability across applications while managing system parameters and related Jack Henry Custom.

Develops, reviews, and recommends objectives, policies, and procedures to support assigned systems efficiently. Provides continuous technical support for various in-house and/or outsourced applications, ensuring optimal functionality and client satisfaction. Committed to excellence in project execution by delivering timely, high-quality outcomes and responsive end-user support.

For key positions within Capital City Bank that manage, oversee, and mitigate risk, or have direct oversight of associates who perform these duties, training and/or certifications may be needed to ensure the Bank is adhering to the best and most current information security practices.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Maintain and support core banking applications, including Synergy, eSign, Document Tracking, Argo, EWF and other systems assigned by the Application Services Manager.
• Implement new features and system parameters while actively engaging in problem-solving and troubleshooting for assigned systems.
• Serve as first-line support for core applications and complementary products, ensuring timely resolution of issues and minimal disruption to business operations.
• Contribute to conversion projects by identifying system requirements and executing related activities to ensure seamless transitions.
• Administer user profiles and manage security functions across assigned systems, maintaining compliance and access control standards.
• Conduct thorough testing of system changes, enhancements, and fixes prior to production deployment to ensure system integrity and performance.
• Develop and run reports, queries, and data extracts to meet reporting and analytical needs across departments.
• Collaborate with Project Managers to provide subject matter expertise and support on cross-functional initiatives and system-related projects.
• Maintain cross-application knowledge to support team versatility and provide backup support as needed.
• Mentor and train new team members, sharing knowledge and best practices to ensure team capability and growth.
• Participate in disaster recovery planning, setup, and testing for assigned systems to ensure business continuity and compliance.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

• Documents all changes, modifications and enhancements made.
• Keeps the management and project leaders informed of all activities.
• Fulfills administrative reporting requirements.
• Acts under direct supervision of the Application Services Manager.
• Provides internal support to Bank business units and department colleagues.
• Completes all assigned/required Bank training within established timelines.

• Exceptional Communication: Strong verbal and written communication skills; proactive, self-motivated, and action-oriented.
• Jack Henry Expertise: Advanced Knowledge of Jack Henry software, systems, and associated vendor platforms.
• Issue Resolution: Skilled in vendor issue isolation and resolution processes, ensuring minimal downtime and optimized performance.
• Data & Reporting Proficiency: Skilled in report creation, query building, auditing, and vendor reporting to support operational and strategic decision-making.
• Independent Execution: Ability to interpret and follow complex instructions with minimal supervision; dependable and accountable.
• Confidentiality & Integrity: Maintains the highest levels of confidentiality and professional ethics.
• Analytical & Organizational Skills: Analytical, interpersonal, planning, and organizational capabilities.
• Technical Knowledge: Understanding of networking principles and software system design.
• Multitasking & Adaptability: Highly organized with the ability to manage multiple priorities and thrive in a fast-paced environment.
• Technology Agility: Quick learner with the ability to master new technologies and systems efficiently.
• Microsoft Office 365: Proficiency in Microsoft Word, and Excel for documentation, analysis, and reporting., Minimum high school diploma or equivalent required. Bachelor's degree in Computer Science, Accounting, Finance, CIS, MIS or related field from an accredited college and 1-2 years applicable work experience in banking software applications. Relevant experience and industry certifications may substitute for the education requirement.

• Fast-paced environment
• Regular contact with manager and associates.
• Late, after-five, or weekend hours are sometimes required.
• Occasional travel in and out of home area.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
• Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy.

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