CommunicationCustomer ServiceOperationsCoordinatingLeadershipAutomationProfessionalismOperating SystemsFull Stack DevelopmentScriptingTroubleshooting

CommunicationCustomer ServiceOperationsCoordinatingLeadershipAutomationProfessionalismOperating SystemsFull Stack DevelopmentScriptingTroubleshooting (Problem Solving)Business OperationsEnterprise Application SoftwareWindows PowerShellBash (Scripting Language)Desktop SupportCompTIA A+Technical SupportEnd-User Training And SupportEmerging TechnologiesLifecycle ManagementBusiness ValuationMac OSCritical Illness InsuranceCompTIA Network+Productivity SoftwareSlack (Software)Apple IOSAndroid (Operating System)AdaptabilityInformation Technology Infrastructure LibraryExecutive Information SystemsCisco WebExMicrosoft 365Network TroubleshootingResourcefulnessBusiness TransformationZoom (Video Conferencing Tool)Collaborative SoftwareIdentity And Access ManagementEndpoint SecurityMobile Device ManagementMicrosoft Intune (Mobile Device Management Software)Crestron (A/V Systems)Conference Room TechnologyRemote TroubleshootingAudio-Visual TechnologyJamfGoogle MeetZoom RoomsTechnical IssuesContinuous DevelopmentSolution-Oriented

Desktop Engineer - Executive Support Overview We are seeking a highly skilled Desktop Engineer with a strong background in enterprise end user support and a passion for delivering white glove service to senior leadership. This role blends traditional L1-L3 support responsibilities with hands on engagement in executive technology needs, onsite event support, and emerging technologies. The ideal candidate is proactive, polished, adaptable, and thrives in fast paced environments where professionalism and discretion are essential. Key Responsibilities Executive & VIP Support * Provide white glove, concierge level technical support to executive leadership, board members, and other high visibility users. * Deliver in person and remote troubleshooting with a focus on speed, discretion, and exceptional customer experience. * Anticipate user needs and proactively resolve issues before they impact productivity or meetings. * Support executives during travel, offsite meetings, and high priority engagements as needed. End User Support (L1-L3) * Diagnose and resolve a wide range of technical issues, including: o Hardware and peripheral troubleshooting o Windows and macOS support o Mobile device management (iOS/Android) o Network connectivity issues o Application and productivity suite support * Escalate complex issues appropriately while maintaining ownership and communication with the end user. * Maintain accurate documentation, knowledge articles, and asset records. Enterprise Systems & Infrastructure * Support enterprise level tools such as: o MDM platforms (Intune, JAMF, etc.) o Identity and access management systems o Endpoint security tools o Collaboration platforms (Teams, Zoom, Slack) * Assist with workstation imaging, deployment, patching, and lifecycle management. * Collaborate with infrastructure, networking, and security teams to ensure seamless user experiences. Event & Audio Visual Support * Provide onsite support for meetings, town halls, and live events, including: o Conference room technology o Audio/visual equipment setup and operation o Hybrid meeting support (Teams/Zoom Rooms) o Coordination with vendors and facilities teams * Troubleshoot AV issues in real time to ensure smooth, interruption free events. * Learn and adopt new AV technologies as the organization expands its event capabilities. Qualifications Required * 3-5+ years of experience in enterprise desktop support or a similar technical role. * Demonstrated experience supporting executive level or VIP users with professionalism and discretion. * Strong troubleshooting skills across hardware, operating systems, and enterprise applications. * Excellent communication skills with the ability to translate technical concepts for non technical users. * Proven ability to remain calm, resourceful, and solution oriented in high pressure situations. * Willingness and aptitude to learn new technologies, processes, and AV/event systems. Preferred

• Experience in large, distributed enterprise environments. * Familiarity with event production, AV systems, or conference room technologies. * Certifications such as CompTIA A+, Network+, Microsoft 365, or ITIL. * Experience with scripting or automation (PowerShell, Bash) is a plus. What Success Looks Like * Executives consistently experience seamless, proactive, and high touch support. * Issues are resolved quickly with minimal disruption to business operations. * You become a trusted partner to leadership and a go to resource for complex technical challenges. * You contribute to the evolution of event and AV support capabilities across the organization. * You demonstrate continuous learning and adaptability as new technologies are adopted.

Skills

cisco, zoom, google meet, webex, qsys, crestron

Top Skills Details

cisco,zoom,google meet,webex,qsys,crestron

Additional Skills & Qualifications

Ideally having previous experience in a corporate environment

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Compensation:$83,200 - $93,600 / yr