Development and Integration Lead
Role details
Job location
Tech stack
Job description
into implementable user stories, technical designs, and acceptance criteria. Siebel-to-Dynamics Migration * Lead analysis of Siebel functionality and data (entities, relationships, business components, scripts/workflows, integrations) and map to Dynamics/Dataverse equivalents. * Design and execute data migration strategy (profiling, cleansing, deduplication, mapping, transformation, cutover planning, reconciliation, and auditability). * Coordinate incremental migration and parallel-run strategies to reduce operational disruption and support phased rollout. Genesys Cloud CX and CRM Integration * Deliver a seamless agent experience integrating Genesys Cloud CX with Dynamics 365 (screen-pop, click-to-dial, interaction logging, activity/case creation, wrap-up codes, notes, and optional summaries). * Implement secure API-based integrations and event-driven patterns for real-time interaction context sharing between Genesys and Dynamics. * Collaborate with contact center teams on routing
Requirements
queues, skills, and workflow orchestration that relies on CRM data and business rules. Medicare/CMS Platform Integration * Lead integration design and implementation between Dynamics and CMS/Medicare enterprise platforms (eligibility/enrollment, claims, correspondence, identity/verification, reporting/analytics). * Establish integration patterns and standards (API-first, secure messaging, batch/ETL where required), including error handling, retry, observability, and data lineage. * Ensure data exchanges support applicable standards where needed (REST/JSON, SOAP, EDI/X12, FHIR where applicable to the interface), with strong validation and traceability. DevSecOps, Quality, and Compliance * Implement CI/CD pipelines, automated testing (unit/integration/regression), static code scanning, secrets management, and environment promotion controls. * Enforce non-functional requirements: performance, availability, disaster recovery, logging/monitoring, and operational readiness. * Ensure alignment with federal security expectations (NIST 800-53/FISMA, CMS security policies, HIPAA/PII handling), including secure coding practices and least-privilege access. Qualifications Required Qualifications: * 10+ years in software engineering with 3+ years leading development teams on enterprise CRM/contact center programs. * Demonstrated experience migrating from a legacy CRM (Siebel strongly preferred) to Microsoft Dynamics 365 / Dataverse. * Strong hands-on expertise with Dynamics 365 Customer Service (case management, workflows, plugins, web resources, security model). * Experience with Power Platform (Power Automate, Power Apps, Dataverse extensibility). * Experience with Azure integration (Functions, Logic Apps, API Management, Service Bus/Event Grid) or equivalent integration stack. * Experience integrating contact center platforms with CRMs; Genesys Cloud CX preferred (APIs, events, desktop integration, interaction/case logging). * Solid understanding of integration architecture, data migration, and enterprise identity (SSO/OAuth2/OIDC/SAML), with secure API patterns. * Agile delivery experience (Scrum/SAFe), including backlog refinement, sprint planning, estimation, and dependency management. Preferred Qualifications: * Prior experience delivering solutions within CMS/Medicare or similar federal health programs. * Experience with omnichannel case workflows, knowledge management, agent assist, or conversational AI in a regulated environment. * Familiarity with testing frameworks, performance testing, and observability platforms (APM/log analytics). * Experience with FedRAMP-authorized cloud services, Authority to Operate (ATO) processes, and security documentation support. Target salary range: $160,000 - 210,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.
