Site Reliability Engineering (SRE) Manager

As a Software Developer: Generalist, you will design, develop, test, and deliver offerings using leading-edge and/or proven technologies. You will work in an Agile, collaborative environment to understand stakeholder requirements and contribute to the development of innovative software solutions.

Your primary responsibilities will include:

• Develop Component-Level Solutions: Design, code, and test innovative component-level software solutions, ensuring that the implemented solutions are unit tested and ready to be integrated into their product.

• Contribute to CI/CD Pipeline: Contribute to the automated CI/CD pipeline that takes code through various quality stages, ensuring seamless integration and delivery.

• Debug Customer-Reported Problems: Design, develop, and unit test code fixes for customer-reported problems, collaborating with stakeholders to resolve issues efficiently.

• Deliver Offerings: Deliver high-quality offerings using leading-edge and/or proven technologies, meeting stakeholder requirements and expectations.

• Collaborate in Agile Environment: Work collaboratively in an Agile environment to understand stakeholder requirements, aligning solutions with business needs and goals.

'- Proven experience managing or leading engineering, SRE, DevOps, or operations teams.

• Oversee implementation and automation of operational processes, infrastructure, monitoring, incident response and runbooks.

• Own end-to-end service reliability, including SLI/SLOs, capacity planning, performance optimization and operational health.

• Ensure platforms meet IBM CISO and enterprise security standards, regulatory requirements and risk policies.

• Communicate strategy, risks, operational status and metrics to leadership and stakeholders.

• Influence technology roadmaps and operational readiness for new internal solutions.

• Strong background in delivering reliable, highly available services.

• Deep understanding of security, compliance, and risk management frameworks.

• Demonstrated success driving automation of infrastructure, monitoring, and operational tasks.

• Lead, develop, and mentor a team of Site Reliability Engineers; provide coaching, career development, and performance management.

• Foster a high-performing engineering culture centered around accountability, innovation, and continuous improvement.

• Align team objectives with the strategic direction of the IBM CISO organization and broader Enterprise & Technology Services.

• Plan staffing, manage workload distribution, and ensure on-call readiness and 24/7 service support coverage.

• Excellent written and verbal communication skills with ability to influence and drive alignment across teams.

• Ability to balance support of current systems while leading modernization and future-state design.

• Experience with Release/Change Management processes.

• Ability to handle critical issues outside of business hours.

Preferred technical and professional experience

'- Experience with Kubernetes, OpenShift, or similar container orchestration platforms.

• Experience building or operating Cloud-native environments (AWS, Azure, GCP, IBM Cloud), Hybrid Cloud and on-prem infrastructure environments.

• Familiarity with observability tools.

• Understanding of networking fundamentals and modern networking architectures.

• Knowledge of Infrastructure as Code (Terraform, Ansible, etc.).

• Exposure to Agile methodologies (Jira, Kanban, Scrum, etc.).

• Working knowledge or scripting/programming languages (e.g., Python, etc.).

• Professional Cloud and/or Security certifications (AWS, CISSP, etc.).