Software Engineer

every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is targeting an immediate start date. Responsibilities + Designs, develops, and deploys AI/ML models for customer interaction scenarios including chatbots, voice agents, and sentiment analysis. + Integrates LLMs, Retrieval-Augmented Generation (RAG), and advanced analytics into customer service workflows. + Collaborates with data scientists, AI researchers, and engineering teams to deliver innovative solutions. + Ensures high reliability, scalability, and adherence to responsible AI practices. + Monitors and improves model performance and customer outcomes. + Troubleshoots live site issues and optimize AI-driven workflows.

• Works closely with Program Managers and cross-functional teams to deliver customer-centric features. Qualifications Required Qualifications: + Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. + OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: + Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python, + OR Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python, + OR equivalent experience. + 1+ year(s) of professional software engineering experience building production services and web applications. + 1+ year(s) of experience with conversational AI platforms, NLP, and speech technologies. + 1+ year(s) of experience with?LLMs, RAG architectures, and responsible AI principles.? + Excellent computer science?fundamentals (data structures, algorithms), debugging, and test automation (unit/integration/e2e). + Experience with cloud infrastructure (Azure, AWS, or GCP) and REST/gRPC APIs.? + Practical front-end skills in React or Angular, modern TypeScript/JavaScript, and web accessibility/performance practices. + Familiarity with Dynamics 365 Customer Service, Omnichannel, Unified Routing, or large-scale enterprise

CRM systems. #BICJOBS #CXAJOBS #EiP #IC2SWE Software Engineering IC2 - The typical base pay range for this role across the U.S. is USD $84,200 - $165,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,000 - $180,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.