Software Engineer

Application Core Services (AppCore) partners closely with our Cloud, Enterprise, and Grafana teams to deliver reliable internal and customer-facing systems that power critical parts of the Grafana business. We build on the grafana.com platform to create custom solutions and integrations across the many systems that support a modern software company.

The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts.

This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana scales. We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders.

As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope.

What You'll Be Doing:

In this role, you will help design, build, operate, and evolve the critical services that support customer lifecycle workflows and internal business operations across Grafana.

• Take an active role in influencing the team roadmap and your own career development
• Drive projects from initial ideation through implementation and into production operations
• Design, build, operate, and maintain critical systems with a focus on reliability, performance, and availability
• Build and maintain production backend services and APIs that support core customer and business workflows
• Contribute to customer-facing and internal web applications, including our account and management portal
• Design, build, and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and other third-party services
• Work across internal services, APIs, and external systems to build reliable data flows and business-critical automations
• Continuously improve the existing codebase by addressing technical debt, strengthening CI/CD pipelines, and increasing test coverage
• Take ownership of the services your team runs, including participating in on-call rotations
• Collaborate closely with engineers, product managers, and stakeholders across the company using async communication and regular video meetings
• Work across one or more important AppCore domains, such as billing, provisioning, cloud marketplace integrations, account management workflows, and business systems integrations
• Contribute to technical design discussions and help shape pragmatic solutions to business-critical problems
• Embrace our open-source culture and contribute to projects that may not fall directly within your team's immediate scope

As we are remote-first and our engineering organization is entirely remote, we provide guidance and meet regularly using video calls, so an independent attitude, strong communication skills, and transparency are essential.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups-always paired with strong code review and quality standards. You'll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro).

• You are comfortable working in a remote-first company where communication is critical
• You thrive in a collaborative, respectful, and low-ego environment
• You value autonomy and sound decision-making over unnecessary process and red tape
• You work well within a team and are motivated to support the people around you
• You can work independently, but you also know when to ask for help or seek guidance
• You are curious, pragmatic, and not afraid to ask questions
• You care deeply about user experience and the quality of the software you build
• You enjoy working across both backend services and frontend applications, and you are comfortable contributing to APIs as well as user-facing product experiences
• You have an interest in full-stack development and enjoy working on systems that span service boundaries, internal integrations, and web applications
• You enjoy solving integration challenges across internal platforms and third-party systems, and you are comfortable reasoning about data flows, system boundaries, and operational reliability
• You are motivated by improving systems, workflows, and the developer experience over time

Requirements:

• Strong professional software engineering experience with at least one modern programming language such as JavaScript, TypeScript, Node.js, Go, or similar technologies
• Strong experience building and maintaining production backend services and APIs
• Solid experience with frontend development using TypeScript, ideally in modern web applications
• Ability to work effectively across the stack to deliver end-to-end features spanning backend systems, APIs, integrations, and customer-facing web experiences
• Experience designing, building, and maintaining integrations between internal services and third-party platforms
• Experience working with external business systems such as NetSuite, Salesforce, or similar SaaS platforms through APIs, events, or middleware
• Ability to design reliable system interactions across APIs, asynchronous workflows, and service boundaries
• Experience building and maintaining production systems and services
• Experience delivering projects from idea to production in a self-driven way
• Familiarity with owning software in a "you build it, you own it" environment, including operational responsibility
• Experience writing clean, maintainable, and well-tested code
• Solid understanding of modern software development practices, including CI/CD, code review, and automated testing
• Strong collaboration and communication skills in distributed teams
• Ability to work across technical and business problem spaces, partnering with stakeholders to deliver practical solutions

Bonus Points For:

• Experience with automation and infrastructure-as-code practices
• Experience with Kubernetes and cloud platforms
• Experience integrating with business platforms such as NetSuite, Salesforce, or similar SaaS systems
• Experience working on business-critical workflow domains such as billing, provisioning, account lifecycle management, or CRM/ERP integrations
• Interest in or experience with observability tools and practices
• Experience contributing to open source or working in open-source-oriented engineering cultures

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity., In Spain, the Base compensation range for this role is EUR 82,000 - EUR 103,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: * 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. * Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. * Transparent Communication - Expect open decision-making and regular company-wide updates. * Innovation-Driven - Autonomy and support to ship great work and try new things. * Open Source Roots - Built on community-driven values that shape how we work. * Empowered Teams - High trust, low ego culture that values outcomes over optics. * Career Growth Pathways - Defined opportunities to grow and develop your career. * Approachable Leadership - Transparent execs who are involved, visible, and human. * Passionate People - Join a team of smart, supportive folks who care deeply about what they do. * In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. * Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.