Product Support Consultant

As a Product Support Consultant, you will be expected to work in a hybrid environment based in our Sheffield office. Corpay will set you up for success by providing:

• Assigned office workspace and home office setup
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Provide application support to r2c Online customers via web, email, and phone
• Manage service cases from initial logging through to resolution within defined SLAs
• Log and manage service cases using Salesforce CRM
• Guide customers on product functionality and best practices
• Monitor, track, and report on support performance, trends, and recurring issues
• Log, investigate, and escalate bugs and system issues as required
• Proactively monitor system usage and identify customers needing additional support
• Test company products against specifications to ensure quality and performance
• Support internal and external projects as required
• Prepare, validate, and manage data for system imports and exports
• Assist with customer onboarding, adoption, and implementation activities

• Experience in application support, service desk, or similar customer-facing technical roles
• Good understanding of system capabilities and limitations with technical awareness
• Strong organisational and time management skills with the ability to prioritise workload
• Customer-focused mindset with commitment to delivering high-quality support
• Results-driven with strong attention to detail and accountability
• Strong problem-solving skills with ability to identify and resolve issues efficiently
• Ability to work collaboratively while taking ownership of responsibilities
• Commercial awareness and understanding of business priorities
• Innovative mindset with willingness to improve processes and suggest new solutions

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn Learning
• Free rewards and discounts via Gratitudes

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.