IT Service Desk Analyst

We are looking for a 1st Line Service Desk Analyst to join our dynamic IT support team. If you have a passion for technology and a talent for troubleshooting, this is a great opportunity to provide technical support to internal staff across a variety of platforms. The hours: 40 hours per week (Monday - Friday, rotating shifts between 6am and 4:30pm) & Saturday & Bank Holiday Rota: 7am - 1pm (with additional pay) What you will be doing

• Be the first point of contact for technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Escalate complex issues to higher-level support teams or other departments.
• Document technical issues, solutions, and troubleshooting steps.
• Educate users on IT best practices and basic troubleshooting techniques.
• Collaborate with the team to improve internal processes.

• Knowledge of Windows and MacOS systems.
• Experience with Office 365 (OneDrive, SharePoint), Active Directory, and Azure AD.
• Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN).
• Experience with Intune and mobile device management.
• Proficient in troubleshooting hardware (laptops, desktops, printers, mobile devices).
• Basic knowledge of VoIP phones and softphone applications.
• Familiarity with endpoint security and cybersecurity best practices (MFA, password policies, phishing awareness).
• Full driving licence.