Jr Platform Support Analyst

Join SpiderRock Platform Services UK Ltd's growing Belfast team as a Jr Platform Support Analyst. As a Jr Platform Support Analyst you will provide system, and integration support at the direction of our Head of our Platform Support team. You will be part of a collaborative global team environment where your problem-solving skills will directly impact the reliability and quality of services our clients depend on everyday. This role is full-time, onsite and located in the center downtown Belfast. WHAT YOU WILL DO Provide telephone, chat, and e-mail support using GUI-based or automated remote applications across SpiderRock infrastructure, desk, and data teams. Perform overnight checks on internal and external data pipelines; review QA reports and address errors, retuning files as needed. Prepare client notifications for data and networking issues that may impact daily client start up, escalate issues for the SOD processes on the US desks. Support client onboarding - assist business development with account creation, user configurations, and access provisioning to data and platform services Troubleshoot system and client connectivity issues and investigate order routing problems between SpiderRock and execution brokers Perform quality assurance testing of internal trading tools, algorithms, and risk applications; document findings Draft and update user documentation and create/maintain Jira support tickets with accurate status Escalate unresolved issues to product development or engineering with clear context and ticket documentation Train incoming support analysts and contribute to team lead efforts across the support function

4-year degree in Finance, Economics, Mathematics, Computer Science, or related, equivalent professional experience Prior customer service or client support experience is a plus. Strong ability to prioritize and resolve issues in a timely, efficient manner in a fast-paced, high-pressure environment Excellent written and verbal communication skills with a professional, collaborative approach to working across teams Experience with DevOps tools such as Jira and Confluence SQL and Python proficiency is a strong plus Independent self-starter with sharp attention to detail and strong interpersonal skills Ability to manage multiple concurrent issues with composure and thoroughness

Highly competitive pay, benefits, and bonus structure Employer paid private health insurance Employer paid income protection and life assurance coverage Wellness benefits Pension plan with employer contribution match Holiday benefits Training and development Monthly, Quarterly, and Semi-Annual company sponsored events Work with high-caliber and innovative professionals Business travel to our Chicago corporate office A fun and collaborative global environment