Infrastructure Systems Administrator

This role serves as a technical expert responsible for enterprise infrastructure support, with a focus on Active Directory, server administration, and printer management across distributed environments. The position ensures compliance with IT policies while providing hands-on support, troubleshooting, and coordination with internal teams and vendors to maintain secure and efficient operations. Duties:

• Design, implement, and maintain Microsoft Active Directory solutions, including account provisioning standards, group policies, naming conventions, and domain controller operations
• Administer user accounts using CUPSS, including creation of resource, service, test, training, and distribution accounts, as well as managing security groups
• Approve, deny, configure, suspend, and reactivate user and privileged accounts while troubleshooting account-related issues
• Support end users and IT staff with account management tasks such as transfers, password resets, and group membership updates
• Oversee file and print server environments, including provisioning access, managing permissions, and maintaining server configurations
• Create, update, migrate, and manage file shares while ensuring proper access control, auditing, and data integrity
• Perform data recovery and restoration activities using backup systems and shadow copy, and coordinate with backup teams as needed
• Monitor and manage server storage capacity, resolve mapped drive issues, and perform data transfers between servers
• Administer enterprise printer environments, including managing print queues, configuring network printers, and maintaining printer servers
• Troubleshoot printer issues in collaboration with users and vendor representatives and provide installation and configuration support
• Deploy printer firmware updates, maintain drivers, and manage printer-related software on dedicated servers
• Develop and maintain printer installation procedures and assist with printer inventory tracking
• Establish and enforce standards for infrastructure server roles, file access control, and auditing practices
• Serve as the primary point of contact for Active Directory, account services, and endpoint protection communications
• Participate in disaster recovery and continuity planning and support response efforts during critical incidents
• Act as a liaison between internal teams and external vendors to resolve operational and technical issues
• Execute special projects and contribute to service management, knowledge management, and accessibility standards
• Provide after-hours technical support on an as-needed basis and respond to emergency or continuity operations directives

• 5 years of experience working in Enterprise IT environments supporting infrastructure and operations
• 3 years of experience with Active Directory administration, including user, group, and policy management
• 3 years of experience managing file share and print server environments
• 3 years of experience with networking fundamentals, including troubleshooting connectivity and infrastructure issues
• 3 years of experience providing endpoint and remote support to end users
• 2 years of experience with CUPSS or other identity provisioning/IAM tools
• 2 years of experience with scripting technologies such as PowerShell or VBScript for automation and administration
• 2 years of experience managing Microsoft 365 and Exchange resources
• Demonstrated ability to create and maintain strong technical documentation
• Proven adherence to established processes, policies, and IT governance standards
• Strong security mindset with the ability to apply best practices in access control and system management
• Professional written and verbal communication skills across technical and non-technical stakeholders
• Ability to follow organizational chain-of-command and escalation procedures
• Ability to remain calm and effective under pressure in high-impact situations
• Strong independent troubleshooting and problem-solving skills

Preferred Qualifications:

• Relevant Identity and Access Management (IAM) or security certifications
• Experience supporting users and administrators in large enterprise environments
• Experience working within government or public sector IT environments

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