Principal Product Manager, Smart Home Security - Systems Integration
Role details
Job location
Tech stack
Job description
We're looking for a Principal Product Manager for Systems Integration to own how the core smart home security product connects into AT&T's ecosystem: sales, ordering, billing, provisioning/fulfilment, authentication, and care/support systems.
This role is responsible for making sure the product actually "works in the real world" inside AT&T-customers can buy it easily, get it provisioned correctly, see it on their bill, manage it in their accounts, and get effective support. You will stitch together front-end experiences, backend services, and legacy systems so the product feels seamless to customers and to internal teams.
This role is focused on the end-to-end technical integration of the smart home security product itself., * Own the product's integration architecture, including end-to-end system maps, data flows, and dependencies.
- Translate customer journeys (buy * install * bill * support) into clear technical requirements and specs for engineering teams.
- Act as the primary technical partner for cross-functional teams including Sales, Billing, Fulfillment, and Care.
- Ensure integrations are production-ready by partnering with engineering and operations and tracking key technical performance metrics.
- Lead integration impact assessments and end-to-end testing for new features, bundles, promotions, and entitlement changes.
- Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product-specific integration needs., * The smart home security product:
- Can be sold and provisioned reliably across all targeted channels.
- Appears on customer accounts and bills accurately and consistently.
- Has low order fallout and provisioning failure rates.
- Has care flows and tools that allow agents to diagnose and resolve product issues quickly.
- There is a clear, maintained integration architecture and set of specs that all teams reference.
- Launches and major changes are executed with minimal surprises and fewer integration-related escalations.
- The role is recognized across teams as the go-to technical owner for "how this product fits into AT&T's systems."
Requirements
- 10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments.
- Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows.
- Strong B2C, E-commerce experience is preferred. Customer focus.
- Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements).
- Experience leading cross-system integration projects that involve multiple organizations and legacy platforms.
- Excellent communication and documentation skills, with the ability to act as a "translator" between business, product, and highly technical teams.
- Strong problem-solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).
