Technical Support Analyst in Columbus

Our client is seeking a Technical Support Analyst to provide hands-on technical support for end users in an onsite environment. This role is ideal for an early-career IT professional who enjoys troubleshooting, providing excellent customer support, and working with ticketing systems to resolve technical issues efficiently., * Provide first-level technical support for hardware, software, and application issues

• Respond to and resolve support requests through a ticketing system
• Troubleshoot workstation, peripheral, and connectivity issues
• Escalate complex technical issues to appropriate teams as needed
• Document incidents, requests, and resolutions accurately
• Support user onboarding and offboarding activities
• Maintain a high level of customer service and professionalism
• Assist with basic system administration tasks when needed
• Follow IT processes, policies, and service standards

• 1-3 years of technical support or help desk experience
• 1-3 years of experience using ticket management tools such as Jira or ServiceNow
• Basic knowledge of Windows operating systems and common business applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

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