Genesys Cloud CX consultant

Expert Technology Services
Mechanicsburg, United States of America
23 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote
Mechanicsburg, United States of America

Tech stack

Java
JavaScript
API
Amazon Web Services (AWS)
Azure
Github
Python
Node.js
Simple Network Management Protocols
Systems Integration
TypeScript
WebRTC
Windows Management Instrumentation
Internet Protocol Telephony
Genesys
React
Mttr
Backend
Cloudformation
Infrastructure Automation Frameworks
Tools for Reporting
Front End Software Development
REST
Terraform
Docker
Jenkins
ServiceNow
Go

Requirements

3 5 years of professional experience as a full stack developer required

  • Strong experience with Genesys Cloud CX, focusing on functions, flows, and APIs
  • Familiarity with WebRTC, SIP, or VoIP systems
  • Proficiency in Typescript, Go, JavaScript, or Python
  • Experience with React or another modern frontend framework
  • Backend development experience with Node.js, Python, Java, or similar platforms
  • Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
  • Comfortable working with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
  • Experience with RESTful APIs, integrations, and asynchronous systems
  • Familiarity with contact center analytics and reporting solutions
  • Video interview required; background check required; no drug screening
  • LinkedIn profile required for all submissions, Primary Skills: SNMP, WMI, APIs, ServiceNow , MTTR, monitoring , security, incidents, ITIL, compliance audits. Secondary Skills: ITSM, ITIL, Azure Admin certification POSITION P…
  • 2 months ago

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