Desktop Support Technician II

Russell Tobin

Mountain View, United States of America

1 month ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

$ 87K

Mountain View, United States of America

Apple Mac Systems

Collaborative Software

Issue Tracking Systems

Microsoft Office

Citrix Systems

Software Maintenance

Software Troubleshooting

Peripherals

Gsuite

Cisco networks

ServiceNow

Ability to troubleshoot software, hardware and connectivity issues remotely
Ability to understand & articulate root cause on customer issues
Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
Familiarity with encryption and security tools and triaging within this environment
Assist customers in gaining access to various systems and servers
Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies

3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11
Previous experience with Microsoft Office is preferred
Working knowledge of collaboration tools such as Slack, Google Suite
Familiarity with ticketing systems such as Service Now is a plus
Strong mobile support (Android, iOS, etc) experience