Software Development Manager, Device Engagament Metrics

We are looking for a passionate Software Development Manager to lead our device software into the next generation. We need someone who can support our current product line while driving innovation for Devices software features. To excel in this role, you'll need to be a seasoned leader with experience in leading software teams. You'll be making crucial decisions on design, staffing, requirements, and timelines, balancing risks and trade offs.

In this position, you'll collaborate with partner with local and worldwide teams to shape the future of Amazon devices and services. Your focus will be on creating easy-to-use products that run efficiently on minimal power. You'll lead our firmware efforts, bringing new consumer products to market and interacting with teams across Fire TV,Alexa, Ereaders,Tablets, Ring, Blink,Eero and Amazon.

We believe distance shouldn't separate us from what we care about. That's why we're on a mission to keep people close to what's important. As our Software Development Manager, you'll play a key role in this mission, always striving to create the best products for our customers.

If you're passionate about technology, enjoy tackling complex challenges, and want to make a real impact on home security, we want to hear from you, * Lead and mentor a two-pizza team of 8-12 Software Development Engineers focused on infrastructure provisioning and device lifecycle

• Conduct regular 1:1s, deliver continuous feedback, and drive career development for all team members
• Recruit, hire, and onboard top engineering talent in alignment with organizational growth goals
• Foster an inclusive team culture that promotes innovation, collaboration, and operational excellence
• Manage performance reviews, compensation planning, and promotion processes

Technical Strategy & Execution

• Own the technical roadmap and drive delivery of features and bug fixes across Amazon's devices portfolio
• Lead architectural decisions for scalable, reliable provisioning workflows supporting devices fleet
• Partner with engineering and product teams across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink to ensure the right firmware strategy and instrumentation architecture is applied for collecting the right device signals
• Lead incident response and operational excellence initiatives, reducing provisioning failures and improving time-to-production metrics
• Define, establish, and monitor KPIs to drive consistency across a multi-device portfolio

Cross-Functional Collaboration

• Collaborate with senior leadership and peer SDMs to align team priorities with broader Devices organization objectives
• Work closely with Principal Engineers and Senior SDEs to define technical standards and best practices
• Represent the team in organizational planning, resource allocation discussions, and technical reviews

Operational Excellence & Innovation

• Drive continuous improvement in software development practices, including CI/CD pipelines, testing frameworks, and deployment automation
• Champion operational metrics and mechanisms to improve system reliability, reduce toil, and accelerate delivery
• Balance short-term delivery commitments with long-term technical debt reduction and system modernization
• Promote a culture of experimentation and learning, encouraging adoption of new technologies and methodologies

Business Impact & Communication

• Translate business requirements into technical execution plans with clear milestones and success criteria
• Communicate team progress, risks, and achievements to senior leadership through written narratives and business reviews
• Contribute to organizational strategy discussions, providing insights on technical capabilities and constraints
• Manage stakeholder expectations and build trust through consistent delivery and transparent communication

A day in the life The Software Development Manager will work with their team to deliver device software capabilities to enhance customer experiences with connected devices. You will work closely with your stakeholders to prioritize and schedule engineering work. You will be responsible for all engineering team members, coaching and mentoring as they work to execute a set of agile stories to deliver the required features. You will also work with your direct reports to remove roadblocks, help with career development and coach the team on best practices and agile processes.

About the team The Device Engagement Metrics team serves as the trusted foundation for understanding device experiences and customer behavior. We build and maintain high-quality, business-critical measurement systems that give product lines - across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink - the signals they need to create seamless experiences that integrate into and enhance customers' lives.

Through a horizontal, privacy-centric approach to data collection and metrics definition, we provide a scalable, consistent framework that enables leaders to evaluate performance, identify opportunities, and make strategic decisions - with meaningful comparisons and analysis across all device portfolios

3+ years of engineering team management experience

• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 184,900.00 - 250,200.00 USD annually