IT Technical Support Specialist in Sugar Land

· Manage the full lifecycle of all escalated incidents, requests, and problems, including troubleshooting, research, investigation, isolation, and resolution.

· Collaborate with the team to manage all local hardware assets, assist with hardware upgrades, and track assets.

· Provide expert technical support for Ingenico iSC 250 series and Lane Series devices.

· Troubleshoot and resolve issues related to Windows PCs, software, and systems.

· Address and solve internet and ISP-related problems.

· Handle IP and landline phone troubleshooting.

· Utilize your advanced knowledge of Excel for various support tasks.

· Manage and resolve tickets using our ticketing system.

· Deliver exceptional support service to our Spanish-speaking employees.

Are you passionate about technology and dedicated to helping others? Do you excel in troubleshooting and enjoy delivering top-notch customer service? If so, we have the perfect opportunity for you! We are looking for a dedicated IT Support Specialist to join our dynamic team., · Communication Skills: Strong written and verbal communication skills, capable of communicating effectively and professionally with all levels of the company and outside vendors.

· Teamwork: Ability to work in a diverse team environment and effectively support the demanding needs of the company.

· Pressure Handling: Skilled at working under pressure and meeting deadlines even with shifting priorities.

· Initiative: Must be a self-starter with a high level of initiative.

· Attention to Detail: Exhibit strong organizational skills and the ability to handle multiple projects simultaneously.

· Confidentiality: Maintain confidentiality and exercise discretion.

· Strategic Thinking: Apply solid strategic thinking and problem-solving skills.

· Team Player: Be a collaborative team player.

· Empathy and Professionalism: Display excellent customer service skills, including a helpful and empathetic approach. Handle difficult customers and situations calmly and professionally.

· Feedback Encouragement: Encourage team members to provide continuous feedback to each other and share information openly.

· Mentorship: Ability to mentor and direct other team members to ensure task completion., · Proficiency with Ingenico iSC and Lane Series Credit Card Machines.

· Strong expertise in Windows PC systems and software troubleshooting.

· Advanced troubleshooting skills for internet ISP issues and IP/landline phones.

· Working knowledge of Excel and ticketing systems.

· Fluency in Spanish is a must.

· Previous experience in the cell phone industry is a plus.

· Familiarity with IQ Metrix and desktop support is highly desirable., * Technical Support: 1 year ()

:

• Spanish ()

· Competitive salary and benefits package.

· A chance to work with a passionate and dedicated team.

· 401(k)

· Vision insurance

· Dental insurance

· Health insurance

· Paid time off

Schedule:

· Monday to Friday, 9 am to 6 pm

· On-call status on weeknights and weekends

Supplemental pay types:

• Bonus pay

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