Software Engineer

• Provides advanced design, development, testing, and configuration of software systems and computer programs; performs advanced analysis, programming, troubleshooting, bug-fixing, and tuning of new and existing software.
• Consults with stakeholders/clients to review existing software solutions; develops new functionality and/or writes new code as needed; advises clients on critical decisions regarding information technology software solutions that will improve business process efficiency.
• Serves as a first point of escalation for diagnosis and resolution of complex technical problems arising from the deployment of software and computer programs.
• Acts as a lead and takes responsibility for designing advanced programmatic solutions and works with other developers on the team to resolve more complex technical issues.
• Ensures that all protocols used in the development and maintenance of software is up to date and compliant with university policies and standards; may participate in committees and communities of practice to share and improve software development practices across the university.
• Provides advanced research/analysis and stays up-to-date on new industry software development standards, emerging technology, UX/UI design/philosophy, and accessibility standards.
• Makes recommendations to improve, as well as implements, testing, quality assurance, and documentation protocols and procedures for websites and web applications; fixes complex bugs and resolves issues accordingly.
• Lead contributor in project planning, formulating objectives, estimating tasks; performs studies to include feasibility, conceptual design, cost/benefit analysis, development and implementation planning.
• May serve as project lead; often provides guidance to junior peers.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or related field.)

WORK EXPERIENCE

Required

• 5 years of software development or related experience.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents.

Preferred

• Experience with programmatic use of LLMs, AI, and related systems. Integration of data sources into LLMs via MCP or similar protocols.
• Familiarity with deploying and operating OpenStack, Ceph, or other private cloud infrastructure.
• Experience with application containerization platforms such as docker and podman.
• Experience with kubernetes application deployment methods such as helm or kustomize.
• Experience working as a customer advocate through extended dialogue and shared understanding with the ability to translate user requests into programmable user requirements.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Background Check: GlobalNOC's customers include Federal Government agencies. A person in this role must undergo a background investigation to establish their eligibility for a position of public trust, and to maintain that eligibility. More information can be found in the following documents

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, varied workforce, and overall employee well-being through programs supported university wide. We believe in each person's potential, and we'll help you reach yours. GlobalNOC's Software and Systems engineering group provides a full suite of tools and services related to network measurement, monitoring, visualization, provisioning, and IT service management for some of the most advanced research and education networks in the world. Established in 1998, The GlobalNOC at Indiana University provides services to over 20 networks across the country that operate at local, metro, national, and international scale. We are looking for motivated people to join our team and make a difference. Why work here? * Work in the always evolving and growing field of advanced high speed computer networking, frequently taking on new challenges and opportunities. * GlobalNOC is committed to a culture of positive work / life balance and progress over perfection. Work with a group of people passionate about their field, but who aren't defined solely by it. * Make a difference. Our teams collaboratively provide full stack design, development, and management of applications that directly support thousands of servers and network devices at the campus, regional, country, and world scale. * Bring your skills and learn new ones. With our full stack development there is always a place to jump in and learn something new. Whether it's new development of applications, automating changes on the network, building out visualizations to help end users understand their data, and countless other opportunities., Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.