IT Technician - East Midlands

• Assist in the development and integration of Power BI for client data solutions
• Provide professional, efficient telephone, email, remote and in-person support for complex technical issues
• Document and maintain accurate client records to support efficient issue resolution
• Log, update and resolve higher-level support tickets
• Diagnose and resolve advanced hardware, software, networking and infrastructure issues
• Prepare, configure and install hardware and software solutions at client sites
• Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing
• Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging)
• Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional
• Support and guide service desk engineers with escalated issues and technical development where appropriate
• Contribute to technical projects from planning through to successful implementation

Requirements

As the successful IT Technician, you will also be expected to:

• Assist leadership in reviewing and improving internal systems, documentation and operational policies

Essential:

• Understanding of DNS, Active Directory, DHCP and File Storage
• Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line
• Microsoft technologies such as Azure, Intune and Entra
• Windows Server & Windows 10 & 11
• Strong cable management skills with a focus on discreet, clean, and professional installations
• Hardware building, configuration and installation experience
• Networking, Switching, and Next-Generation Firewalls

Desirable:

• VMWare, AWS, Citrix XenCentre
• PowerShell scripting
• Backup and disaster recovery systems
• Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work
• Awareness of workplace cleanliness, health & safety, and post-installation site standards

• Competitive salary package of up to £36k p/a (dependent on experience)

Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment., This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.