EUC Support Engineer

The EUC Support Analyst is responsible for providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization., * Provide hands-on support for desktops, laptops, mobile devices (smart phones & tablets), and peripherals (printers, scanners, monitors).

• Provide hands-on support for Meeting Room Equipment (Audio/Video & Telephony devices). Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity.
• Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. Support end users with hardware/software installations, configurations, and upgrades.
• Ensure compliance with security policies (patch management, antivirus, encryption)
• Management of 2 factor tokens (Physical and Software) including management of token lifecycle Maintain and update documentation for troubleshooting procedures and knowledge base. Collaborate with vendors and internal teams for hardware support of workstations, MFDs, Audio/Video and Telephony devices.
• Participate in IT asset management (tracking, deployment, recovery & disposal of devices).
• Manage and administrate role-based device procurement catalog and portal.
• Provide end-user training and guidance on IT tools and best practices.

• Strong knowledge of Windows OS, Office 365, collaboration tools (Teams, Zoom, etc.)
• Familiarity with Active Directory (user management, group policies)
• Experience in mobile device management (Intune, etc.) preferred
• Excellent troubleshooting and customer service skills
• ITIL Foundation certification desirable.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. * Develop professional relationships with major accounts. * Providing training to stakeholders on different systems * Work with some of the brightest global minds in the industry., At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is Inclusion without Exception'. You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.