Application Support Engineer
Role details
Job location
Tech stack
Job description
We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role involves supporting a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge. Key Responsibilities
- Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
- Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
- Monitor application health, investigate incidents, and perform root cause analysis (RCA).
- Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
- Create and maintain support documentation, SOPs, and knowledge base articles.
- Ensure adherence to SLAs and support critical production incidents as required.
Requirements
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Strong SQL experience (L2/L3):
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Writing complex SELECT queries, joins, subqueries, and views
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Performance troubleshooting and basic query optimization
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Data validation and analysis
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Good working knowledge of Windows Administration:
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Windows Server (services, scheduled tasks, event logs)
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File system permissions and basic system troubleshooting
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Experience supporting enterprise applications in a production environment.
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Strong analytical and problem-solving skills.
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Ability to work independently and manage multiple issues simultaneously.
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Excellent communication skills for interaction with cross-functional teams.
Nice to Have / Preferred Skills
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Experience supporting backup, storage, or asset-tracking systems
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Exposure to:
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Incident and change management tools (ServiceNow or similar)
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Batch jobs, schedulers, or background services
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GIRA and AUTOSYS
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Understanding of ITIL-based support processes
Benefits & conditions
- $80,000-110,000 per year
