Software Support Engineer I

The Software Support Engineer I serves as a key link between real-world product usage and engineering excellence, ensuring that complex, connected systems operate safely and reliably in critical care environments. This role focuses on transforming field incidents into meaningful insights-combining technical depth, investigative thinking, and cross-functional collaboration to uncover patterns, drive resolutions, and elevate product quality. By bridging software, connectivity, and system-level behaviors, the engineer contributes to continuous improvement, strengthens product resilience, and supports the delivery of high-quality experiences for users who depend on these solutions every day.

Responsibilities may include the following and other duties may be assigned.

• Perform critical analysis of field issues related to Minimed's Intensive Insulin Management products, utilizing tools such as AWS CloudWatch, ELK, Jira, ServiceNow, Oracle, and MySQL to identify product-specific concerns and deliver detailed issue summaries essential for patient safety and product reliability.
• Apply strong coding skills on any of the programming languages such as Python, JavaScript, Java, C, C++ etc.
• Conduct thorough root cause analysis of software complaints using phone call notes, application logs, and application documentation. Apply advanced knowledge of connectivity protocols, including Bluetooth, TCP/IP sockets, Serial communication, and Wi-Fi networks, to diagnose and resolve complex communication issues between devices.
• Collaborate with cross-functional teams, both onsite and offsite, to address high-profile quality issues. Coordinate closely with software experts to ensure seamless resolution of technical challenges impacting critical insulin management systems.
• Compile detailed analysis findings in compliance with established process requirements and software development lifecycle standards. Provide actionable insights to support process improvements and ensure compliance with regulatory requirements.
• Continuously acquire and apply knowledge of web, mobile, and cloud technologies (e.g., AWS) and device connectivity protocols to enhance analysis capabilities. Translate findings into actionable resolutions that improve product performance and customer satisfaction.
• Recommend updates to software requirements, functionality, and features based on insights gained from issue investigations. Feed learnings into system design improvements to enhance product quality, reliability, and connectivity.
• Apply advanced knowledge of product design, software requirements, and integration of mobile/cloud systems with insulin therapy devices (e.g., Glucose Sensor Transmitters, Insulin Pumps, and other ecosystem components) to address highly complex and time-sensitive issues.
• Resolve critical field issues promptly to ensure patient safety and satisfaction, meeting response time requirements.
• Identify and implement process improvements to optimize workflows across the team while maintaining the highest standards of quality and reliability.

Requires a Bachelor's degree and minimum of 0 years of relevant experience, * Python, JavaScript, Java, C, C++ etc.

• AWS
• Bluetooth Low Energy
• Experience in full Software Development Lifecycle
• Computer Science Degree

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

Salary ranges for U.S (excl. PR) locations (USD):$74,400.00 - $111,600.00

This position is eligible for a short-term incentive called the Short Term Incentive (STI).

At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that "regular employees" refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.

For further details about our comprehensive benefits, we encourage you to visit the link below.

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world., MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. For more than 40 years, we've been committed to redefining what's possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it's needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.