Healthcare Support Specialist

The Healthcare Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Healthcare Relationship Managers and Practice Finance Business Development Officers. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.

The Healthcare Support Specialist role is heavily focused on working directly with Healthcare Relationship Managers and Business Development Officers to ensure that the sales validation on all Salesforce opportunities are completed accurately and timely to ensure real-time reporting for all products and correct incentive credit for bankers.

Bachelor's degree, or equivalent work experience

• Typically seven or more years of job-related experience

Preferred Skills/Experience

• Experience working with closing commercial loans for the healthcare industry

• Considerable knowledge of departmental and bank products and services

• Proven customer service and problem resolution skills

• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications

• Effective interpersonal, verbal and written communication skills

• Expert level user with nCino and Salesforce software

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.