Senior QA Automation Engineer - Scrum Master & IVR

As a Senior QA Automation Engineer - Scrum Master & IVR, you will make an impact by championing quality, Agile best practices, and customer experience across digital platforms. You will be a valued member of a cross-functional Agile team, working collaboratively with Product Owners, Developers, Business Analysts, and vendor partners to deliver high-quality web and IVR solutions.

In this role, you will:

• Serve as a CX-focused Scrum Master o r Quality Champion, embedding Agile and continuous improvement practices across teams.
• Drive end-to-end quality assurance for web and IVR applications, ensuring reliability, performance, and an exceptional user experience.
• Design, build, and maintain scalable automated test frameworks using Playwright and TypeScript for UI, API, and regression testing.
• Review functional and technical requirements, collaborating early with Product Owners to identify risks, gaps, and edge cases.
• Leverage GitHub Copilot to accelerate test development, improve code quality, and optimize automation workflows.
• Partner closely with Agile teams and vendor organizations to validate deliverables, ensure quality standards, and support vendor management activities.
• Participate actively in Scrum ceremonies, providing quality insights and risk assessments.
• Ensure compliance with organizational standards, regulatory guidelines, and industry best practices, particularly within Insurance-domain solutions.

Work model: Remote

We believe flexibility is key to delivering our best work. Based on this role's business requirements, this position is open to qualified applicants in Hartford, CT, with remote work also available . Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, and client needs. We will always be clear about role expectations.

• 5-8 years of experience in Quality Engineering or Software Testing roles.
• Strong hands-on experience with Playwright and TypeScript for automated testing.
• Experience performing end-to-end QA for web and IVR-based applications.
• Solid understanding of Agile/Scrum methodologies, with active participation in Scrum ceremonies.
• Proven ability to review requirements, identify risks early, and define effective test strategies.
• Experience collaborating with cross-functional teams and external vendors.
• Practical experience using GitHub Copilot or similar AI-assisted development tools.

These will help you stand out

• Scrum Master or Agile certification(s).
• Experience in Vendor Management within the Insurance domain.
• Strong CX mindset with a focus on usability, performance, and reliability.
• Excellent communication and stakeholder-management skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you meet only the minimum requirements. Your transferable experiences and unique skills may be exactly what sets you apart.

The annual salary for this position is between $53,477- $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans., Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan